Fitness and gym
Hi, I’m
Mohamed Ayari
Sales Development Representatief
Noisy-le-Sec
Summary
Experienced Customer care Agent brings 10+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
20
years of professional experience
12
years of post-secondary education
8
Certifications
3
Languages
Work History
Provinciehuis Zuid-Holland Den Haag
Customer Care Representative
04.2014 - Current
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered phone with friendly greeting to create positive inbound calling experience for customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Attended telephone skills and program information training sessions to boost aptitude.
- Promoted available products and services to customers during service, account management, and order calls.
Asito BVNederland
Coördinator Cleaning Service
01.2008 - 01.2014
Job overview
- Responsible for the total cleaning service we provided as one of the biggest
- Cleaning organisation.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Completed schedules, shift reports, and other business documentation.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Placed orders for housekeeping supplies and guest toiletries.
- Increased employee performance through effective supervision and training.
- Adhered to safety protocols by enforcing proper equipment usage.
- Worked with front desk to respond promptly to all guest requests.
- Communicated repair needs to maintenance staff.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Vroom DreesmanDen Haag
Sales Developer & Advisor
01.2003 - 01.2008
Job overview
- Responding to any questions from customers before boarding
- Manage cancellation requests, Review open orders report and communicate with sales administration team to invoice opportunities Intervene in support of Business Development Managers in their activities Manage requests for modi cation of the contract,
- Manage the department's mailbox by responding to requests and forwarding any new opportunities to the sales teams Regularly review with clients upcoming contract renewals and savings on multi-year contracts Manage supplier quotes and price requests Improve margins and achieve an individual sales target
- Develop a portfolio of new and existing customers
- Prospect and develop a target of professional customers: startups,
- SMEs and large accounts by telephone (large volume of outgoing calls on a daily basis)
- Managing telephone appointments in order to present our service offer
- Ensure customer follow-up from the rst call to invoicing and up to renewal in the following years
- Achieve my goals and get the targets over!
- Internships
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Demonstrated features, answered questions and offered solutions.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
Education
Mondriaan College La Haye
Bac +2 (BTS, DUT, DEUG) from Business Communications
09.1999 - 07.2003
University Overview
- Professional development completed in Communication
- Elected Captain of Mondriaan
Veurs College La Haye
High School Dego from Business Management
09.1995 - 07.1999
Skills
IT skillsMicrosoft Of ceTeamworkAdaptabilityEmpathyTime ManagementService KnowledgePatienceProblem SolvingInterpersonal SkillsStress ManagementComputer SkillsCommunicationHospitalityNetwork
Data entry
Customer needs recognition
First Call resolution
Inbound Customer Service
Documentation and reporting
Customer Relationship Management
Custom order management
Complaint resolution
Receiving support
Multi-line phone talent
Sales expertise
CRM
Accomplishments
- Supervised team of 10 staff members.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Certification
Communicaition Training - [Timeframe]
Interests
Family and friends
Social media
Travel lover
Photography
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Licensed Hospitality services
02-2020
Certified Customer support , [Provincie Academy
02-2019
Communicaition Training - [Timeframe]
11-2018
Customer Care Representative
Provinciehuis Zuid-Holland
04.2014 - Current
Coördinator Cleaning Service
Asito BV
01.2008 - 01.2014
Sales Developer & Advisor
Vroom Dreesman
01.2003 - 01.2008
Mondriaan College
Bac +2 (BTS, DUT, DEUG) from Business Communications
09.1999 - 07.2003
Veurs College
High School Dego from Business Management
09.1995 - 07.1999