Mitali Jain
Quality Analyst
Navi Mumbai
Summary
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Hardworking and passionate job seeker with strong organizational skills eager to secure Quality Analyst position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
3
3
Certifications
2
2
Languages
Work History
Software Specialist
EclinicalWorks Pvt. Ltd.
12.2021 - Current
- Developed comprehensive training materials for new hires, fostering culture of knowledge sharing and continuous learning within team.
- Supported successful launch of new products by contributing expertise in defining quality specifications during development phase.
- Enhanced customer satisfaction by addressing and resolving complaints in timely manner, demonstrating commitment to exceptional service.
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement. Got selected as Software Tester, Will be starting my journey with the new role soon.
Operations Executive
Aegis Pvt Lmt (Flipkart)
03.2021 - 12.2021
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations
- Handled customer inquiries and suggestions courteously and professionally
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Bachelor of Engineering - Computer Science
Rajiv Gandhi Proudyogiki Vishwavidyalaya
Bhopal 08.2016 - 06.2020
Higher Secondary Certificate - Mathematics
Shri Narsingh Public School
Narsinghpur 04.2015 - 03.2016
Senior Secondry Certificate - Mathematics And Science
Shri Narsingh Public School
Narsinghpur 04.2013 - 03.2014
Skills
SQL (MYSQL, MSSQL)undefined
Certification
Certificate of C
Technical Profile
Products: Kiosk, Patient portal, Messenger, Emanager(Ticketing Tool)
Timeline
Software Specialist
EclinicalWorks Pvt. Ltd.
12.2021 - Current
Operations Executive
Aegis Pvt Lmt (Flipkart)
03.2021 - 12.2021
Bachelor of Engineering - Computer Science
Rajiv Gandhi Proudyogiki Vishwavidyalaya
08.2016 - 06.2020
Higher Secondary Certificate - Mathematics
Shri Narsingh Public School
04.2015 - 03.2016
Senior Secondry Certificate - Mathematics And Science
Shri Narsingh Public School
04.2013 - 03.2014
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