MIRRIAM MUTINTA SIANANGAMA

• Responsibilities in the Individual Life department include.

PREMIUM COLLECTION

Madison Life January 2019 - Date

• In charge of reconciling premium payments for at least 135 companies, as well as the Government of the Republic of Zambia.
• In charge of handling third-party input deductions for Direct Debit and Credit transactions, as well as stop order transactions.
• Implemented process improvements that increased efficiency within the collections department.
• Conducted regular credit reviews for existing customers, mitigating risk exposure for the company.
• Managed a portfolio of high-risk accounts, reducing potential bad debt write-offs.
• Trained new employees on best practices in collection techniques and procedures, enhancing overall team performance.
• Negotiated payment arrangements, ensuring prompt payments from customers.
• Assisted in setting realistic monthly targets for the collections team based on historical trends and current market conditions.
• Streamlined internal processes to enhance the effectiveness of the collections team.
• Improved collections efficiency with timely follow-ups on overdue invoices.
• Evaluated credit applications for potential new customers, ensuring responsible risk management decisions were made during account setup processes.
• Established strong relationships with key stakeholders for effective collaboration and streamlined decision-making processes.

CLAIMS DEPARTMENT Madison Life August 2022 to February 2023
• Underwriting of customer claims and inquiries
• Reconciliation of clients' premiums/contribution statements, loan ledger reconciliations
• Processing of micro-insurance GRZ funeral claims
• Processing of pensions claims
• Data cleanup on irregularities
• Processing and payment of various claims: individual life, maturities, death claims, loans, cancellations, refunds, rider benefits.

• Scrutiny of all claims documentation received to ensure that all the necessary claims documentation for claims assessment is submitted, as required.
  •Assessment of the claims with reference to the proposal, the premium position, adherence to the policy terms and conditions, and the insurance Act in determining whether the requested claim is admissible.
• Provision of customer care to walk-in clients, addressing client complaints, queries, and general correspondences.
• Responding to all client queries received through the company's customer service email.
• Preparation of complaints and compliments reports by collecting and analyzing customer information.
• Receiving and initiating microinsurance claims on the system.
• Communicate changes and adjustments in policies to clients.
• Send emails and other forms of correspondence to clients.
• Sensitizing customers and prospective clients on the benefits of products.
• Business retention. Updating of member statements, verifications of client’s details (KYC).

NEW BUSINESS

• Handle data with the utmost confidentiality and follow the safety procedures for data in the system.
• Examining insurance proposals and determining premiums
• Manage data, ensure accuracy, and conduct a data quality check.
• Preparing insurance policy terms and conditions
• Collaborate with the quality improvements team and other staff to ensure the timely extraction and submission of data.
• Verifying the accuracy of data from designated sources before entering it into the system.
• Establishing and maintaining effective relationships with new and existing customers
• Investigating new business submitted to ensure it is in line with the company policy.

Maintain good public relations with current and prospective customers.

• Responsibilities included selling of life assurance policies
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages
• Increased sales revenue by identifying and targeting high-potential accounts

• Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives
• Improved project outcomes by conducting thorough market research that informed strategic marketing decisions
• Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations

• Responsibilities in different departments included; ADMINISTRATION Uploading member contributions Creating new member details using batch method Editing member details Processing claims using Fund-Master Reconciliation by collecting member details from different sources for uncollected pensions RECORDS MANAGEMENT Filing File retrieval Data entry ACCOUNTS Bank reconciliation
• Created and managed project plans, timelines and budgets
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials
• Maintained database systems to track and analyze operational data
• Gathered, organized and input information into digital database
• Improved project outcomes by conducting thorough market research that informed strategic marketing decisions