I am proficient in software development
Miroslav Makusin
CEO
Tallinn
Summary
Skilled Dogsitter and Car Mechanic with a proven track record in pet care needs and vehicle maintenance, demonstrated through successful engagements with J.Fire Road Dog Walking Site and BM Auto OÜ. Excelled in building client relationships and troubleshooting complex problems, showcasing exceptional attention to detail and teamwork. Achieved a significant increase in repeat business and referrals by prioritizing safety and wellness. Догситтера Results-focused Dogsitter dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
15
15
years of professional experience
12
12
years of post-secondary education
3
3
Languages
Work History
Dogsitter
J.Fire Road Dog Walking Site
Tallinn
05.2024 - Current
- Followed pet care instructions, dietary needs, and medication regimens.
- Exercised animals regularly with walks and rigorous play activities.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Built strong relationships with clients, leading to repeat business and referrals.
- Assisted with grooming tasks such as brushing fur, trimming nails, and bathing when needed.
- Demonstrated reliability and trustworthiness by consistently arriving punctually for scheduled appointments or services.
- Trained animals in behavioral compliance or other special routines or commands.
Car Mechanic
BM Auto OÜ
Tallinn
06.2010 - Current
- Contributed to a positive workplace culture by actively participating in team meetings and offering constructive feedback on process improvements or new ideas.
- Collaborated with other technicians to troubleshoot complex vehicle problems, resulting in faster resolution times.
- Demonstrated exceptional attention to detail when performing vehicle inspections, ensuring thorough documentation of findings for effective communication with customers on recommended repairs or maintenance services.
- Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
- Reduced turnaround time for repairs by effectively prioritizing tasks and managing workload.
- Championed a customer-centric approach, consistently seeking feedback from clients to identify areas for improvement and foster loyalty through exceptional service experiences.
- Ensured consistent service quality by maintaining up-to-date knowledge of automotive technologies and best practices.
- Enhanced team productivity by mentoring junior mechanics on advanced repair techniques.
Sales Consultant
H&M
Tallinn
01.2021 - 07.2024
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
Education
High School Diploma -
Tallinn Jewish School
Karu Tn 16, 10120 Tallinn, Estonie 03.2011 - 05.2021
Some College (No Degree) -
Tallinna Rakenduslik Kolledž
Kopli Tn 98, Põhja-Tallinna Linnaosa, Tallinn, Har 06.2022 - 07.2024
Skills
Pet care needs
Medication management
Behavioral management
Command training
Schedule management
Dog walking
Care plan adherence
Pet owner consultations
Animal safety
Software
Timeline
Dogsitter
J.Fire Road Dog Walking Site
05.2024 - Current
Some College (No Degree) -
Tallinna Rakenduslik Kolledž
06.2022 - 07.2024
Sales Consultant
H&M
01.2021 - 07.2024
High School Diploma -
Tallinn Jewish School
03.2011 - 05.2021
Car Mechanic
BM Auto OÜ
06.2010 - Current
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