Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic
Mick Van Dasler

Mick Van Dasler

Hospitality
Lemmer

Summary

Dynamic professional with a proven track record in operations management and customer relationship management at Aqua-State. Excelled in enhancing customer satisfaction and operational efficiency, showcasing strong decision-making and interpersonal skills. Achieved significant business development through strategic planning and marketing, fostering a positive and productive work environment.

Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

6
6
years of professional experience
1
1
Certification
5
5
Languages

Work History

Boatrental Manager

Aqua-State
06.2023 - 09.2024

At the boat rental, my primary responsibility was managing the rental operations, including cleaning the boats before they were rented out, providing clear instructions to guests, and receiving the boats back in the evening. In addition, I handled minor repairs at the vacation houses and addressed guest needs to ensure their satisfaction.

Occasionally, unexpected situations required quick action, such as assisting guests by driving to their location or reaching them by boat. I also dealt with engine issues, resolving as much as I could on my own. For more complex repairs, I collaborated with a mechanic to ensure everything was taken care of efficiently.


  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.

All Round Employee

Beachclub Lemmer
06.2018 - 03.2023

As an all-round employee at Beachclub Lemmer, my role involved a variety of tasks, from working behind the bar and serving dishes to assisting guests by taking orders. I also contributed to setting up wedding stands and ensuring a memorable experience for guests at weddings and other events. Building strong relationships with my colleagues was important to me, including supporting the kitchen staff by bringing them coffee and fostering a positive atmosphere. I believe that enjoying your work not only enhances your own experience but also reflects positively on the guests, creating a welcoming and enjoyable environment.



  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Education

High School Diploma -

Bonifatius Mavo
Emmeloord
04.2001 -

Bachelor of Science - International Hospitality

NHL Stenden
Leeuwarden
04.2001 -

Skills

Customer relationship management (CRM)

Operations management

Strategic planning

Customer service

Decision-making

Marketing

Business development

Project management

Certification

S-DEN 1 & 2

Interests

Sports & Music

Timeline

Boatrental Manager

Aqua-State
06.2023 - 09.2024

All Round Employee

Beachclub Lemmer
06.2018 - 03.2023

High School Diploma -

Bonifatius Mavo
04.2001 -

Bachelor of Science - International Hospitality

NHL Stenden
04.2001 -
Mick Van DaslerHospitality