MICHAEL BARLES
TORCY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
28
28
years of professional experience
Work History
Commis De SPA
Dior SPA Cheval Blanc Paris
Paris
03.2022 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Identified needs of customers promptly and efficiently.
- Planned and completed group projects, working smoothly with others.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Delivered products to customer locations on time.
Equipier
Hotel Fouquet's Barriere Paris
Paris
08.2018 - 04.2022
- Understood and followed oral and written directions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with others to discuss new opportunities.
- Delivered products to customer locations on time.
Caregiver, Special Needs
5 diffrent emloyers
Paris
09.2005 - 08.2018
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Collaborated with healthcare professionals regarding medical treatments and therapies.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Administered medication when needed according to doctor's instructions.
- Maintained accurate records of services rendered for each client.
- Performed light housekeeping duties related to client care such as laundry, changing bed linens or preparing meals.
- Facilitated group activities for multiple special needs adults or children at once.
- Redirected poor behavior using positive reinforcement.
- Assisted clients with personal hygiene, bathing, grooming and dressing.
- Developed professional connections with clients through compassion and comprehensive guidance in daily activities.
- Transported clients to and from planned activities.
- Helped clients get in and out of beds and wheelchairs.
Personal Assistant
Mr al Ghazawi
Riyadh
04.2005 - 08.2005
- Organized travel arrangements, including flights, transportation, and accommodation.
- Provided administrative support to the executive team by conducting research and preparing statistical reports.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Provided physical protection to high-profile individuals and corporate executives during travel.
- Assessed threats from public sources and responded accordingly.
- Maintained detailed records of activities, including daily logs and incident reports.
- Advised clients on proper security measures in accordance with industry standards.
- Coordinated with local law enforcement agencies to ensure client safety.
- Trained personnel in the use of firearms, defensive tactics, and other protective techniques.
- Assisted in the coordination of events and parties for the employer's family and friends.
- Greeted guests and provided assistance upon their arrival.
Restaurant Manager
Pizzaria Pronto
Manila
02.2003 - 12.2004
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Provided exceptional customer service by anticipating guest needs before they arise.
Area Sales Manager
Viva Video City
Pampanga
04.2001 - 10.2003
- Planned, developed and implemented sales strategies in an assigned region.
- Conducted market research to identify customer needs and trends.
- Analyzed sales data to determine areas of improvement for the organization.
- Managed a team of sales representatives in order to achieve maximum results.
- Provided training and guidance on product knowledge, selling techniques and customer service.
- Monitored performance of sales representatives against goals set by management.
- Identified new business opportunities within the region through networking activities.
- Maintained relationships with existing clients to ensure their satisfaction with products and services offered.
- Assisted in creating marketing materials including brochures, catalogs, flyers and other advertising media.
Store Manager
Viva Video City
Pampanga
05.1998 - 03.2001
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Organized promotional events to increase product awareness.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
Assistant Manager
CineVista
Sta Maria Bulacan
02.1996 - 03.1998
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
Education
Bachelor of Science Bussiness Administration -
University of the East
01.1995
Skills
- Analytical and Critical Thinking
- Verbal Communication
- Employee Performance Evaluations
- Sales monitoring
- Product and service knowledge
- Employee Scheduling
- Meal Preparation
- Basic Housekeepingarea
- Presentations and proposals
- Contract Review
- Market and competitive analysis
- Territory and account management
- Sales Enablement
- Territory Management
- Consultative and relationship selling
- Hardware Installation
- System Upgrades
- Hardware Repair
- Network configuration
- Software Installation
- Software Diagnostics
- Operating system installation
Languages
Filipino
First Language
English
Advanced (C1)
C1
French
Elementary (A2)
A2
Personal details
- Place of Birth: Santa Maria Bulacan, Philippines
- Number of Children: 3 boys
- Date of Birth: 03/21/74
- Marital Status: Divorced
- Permis de Conduire AM/A1/B1/B
References
- Mr INGALLA Jeffrey, +852 9319 7870
- Mme LEFEVRE Pascale, +33 6 26 87 52 79
- Mme BUESA Lorinda, +33 6 52 96 96 01
Training
- 1997, Management and Marketing
- 2001, Advance Management Course
Timeline
Commis De SPA
Dior SPA Cheval Blanc Paris
03.2022 - Current
Equipier
Hotel Fouquet's Barriere Paris
08.2018 - 04.2022
Caregiver, Special Needs
5 diffrent emloyers
09.2005 - 08.2018
Personal Assistant
Mr al Ghazawi
04.2005 - 08.2005
Restaurant Manager
Pizzaria Pronto
02.2003 - 12.2004
Area Sales Manager
Viva Video City
04.2001 - 10.2003
Store Manager
Viva Video City
05.1998 - 03.2001
Assistant Manager
CineVista
02.1996 - 03.1998
Bachelor of Science Bussiness Administration -
University of the East
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