Michael Laurella

Parcours de formation et montée en responsabilités au sein du réseau Market & Express

- Programme intensif de 6 mois de formation opérationnelle couvrant l’ensemble des métiers d’un hypermarché :
°Front-end : caisses, accueil, gestion coffre
°Métiers frais : fruits & légumes, boulangerie, poissonnerie, boucherie, traiteur
°PLS et univers sec : PGC, réception, presse
- Appropriation des modèles de gestion : distinction entre magasins intégrés et gestion propre
- Expérience terrain en direction :
Direction opérationnelle de deux magasins Express (gestion propre) pendant 2 mois
- Évolution vers un poste en Market (Fleurus) :
Adjoint Directeur puis Directeur de magasin
Responsabilités actuelles :

- Pilotage global de l’exploitation d’un Carrefour Market
- Management d’équipe : recrutement, planning, gestion salariale, formation
- Suivi de la performance commerciale : chiffre d’affaires, indicateurs de gestion, développement activité
- Gestion opérationnelle : approvisionnement, cadencier, quantification, flux marchandises
- Mise en œuvre et formation aux outils internes (FNR, PDC)
- Déploiement d’initiatives locales (ex : circuit court)
- Garantie de la satisfaction client et du respect des standards de l’enseigne

Key Responsibilities

• Lead a team of 15, managing €300M receivables, €3.1B annual invoicing, and €150M annual rents.
• Define and execute O2C & Credit Management strategy, ensuring long-term franchisee partnerships.
• Set credit policies, credit limits, and manage credit insurance (€1.8M/year).
• Oversee accurate and compliant invoicing processes for suppliers, franchisees, and services.
• Negotiate with banks and manage factoring agreements (€40M+/month) to optimize liquidity.
• Chair financial committees, approve waivers (€22M/year), repayment plans, and interventions.
• Collaborate with Legal, Real Estate, and Purchasing to reduce financial risks and ensure compliance.

· Key Achievements

• Reduced overdue ratio to
• Optimized cash position by strengthening factoring programs while limiting bad debt provisions (€40M/month).
• Supported franchisee network resilience through tailored repayment plans and financing solutions.
• Improved efficiency of invoicing processes, reducing disputes and raising satisfaction among franchisees.
• Built a high-performing and engaged team, enhancing expertise and accountability.

Key Responsibilities

• Managed all credit operations for €100M+ turnover across Europe.
• Designed group credit policies, implemented e-billing and direct debit systems.
• Supervised a 5-person team, ensuring achievement of KPIs and compliance.
• Supported CFO in contractual reviews and performance reporting.
• Maintained banking relationships, guarantees, and treasury accounts.

Key Achievements

• Reduced overdue balances and bad debt by 25% through proactive collection and cross-department collaboration.
• Implemented new collection tools, improving efficiency and cash visibility.
• Strengthened compliance by harmonizing credit policies across multiple countries.

Key Responsibilities

• Provided guidance, coaching, management and leadership to credit staff to ensure the highest standards of underwriting skills possible. Encouraged the credit staff to grow and develop in their leadership skills by serving as mentors to other credit teams within the department.
• Conceptualized improvement’s strategy regarding the credit procedure and the collection strategies.
• Provided financial and commercial information to the Business unit. Investigated credit applications and decide upon credit limit.
• Co-approved or declined credit requests that exceed the level authorities of the underwriting and credit staff, based upon established policies and procedures, while providing adequate documentation and justification for decisions representing exceptions to policy or procedure.
• Reviewed credit applications and make sound decisions based on company policies, procedures, and guidelines. In addition, document all exceptions.
• Managed the edition of daily / monthly / yearly reporting and other documents related to credit collection matters, a.o. DSO and Overdue.
• Managed the entire factoring programs (Knowledge of 4 factors)

Key Achievements

• Reduced DSO by 15 days by implementing new credit and collection policies.
• Optimized liquidity by renegotiating factoring agreements with 4 global partners.
• Introduced automated reporting, improving transparency and decision-making.

Key Responsibilities

• Investigated and resolved queries relating to non-payment of invoices and escalated risk issues.
• Achieved both individual and team goals.
• Assisted with cash allocation and cash allocation queries during busy periods.
• Addressed and resolved customer accounts queries.
• Assisted the credit manager for the credit control procedure implementation
• Managed the accountancy of a legal branch of T&B, invoices matching and clearing, GRN accrual.
• Assisted with the customer creation during busy period.

Key Achievements

• Reduced overdue accounts by 20% within the first year.
• Improved reconciliation and reporting, accelerating monthly closings.

Key Responsibilities

• Created/uploaded journal entries into BOB database.
• Monitored, recorded, and banked cash and checks as well as reconciled records of bank transactions.
• Process Payroll for employees.
• Prepared the customer’s reimbursement

Key Achievements

• Improved reliability of financial records by implementing stricter reconciliation practices.

• Parcours de formation et montée en responsabilités au sein du réseau Market & Express
  
  Programme intensif de 6 mois de formation opérationnelle couvrant l’ensemble des métiers d’un hypermarché :
  Front-end : caisses, accueil, gestion coffre
  Métiers frais : fruits & légumes, boulangerie, poissonnerie, boucherie, traiteur
  PLS et univers sec : PGC, réception, presse
  Appropriation des modèles de gestion : distinction entre magasins intégrés et gestion propre
  Expérience terrain en direction :
  Direction opérationnelle de deux magasins Express (gestion propre) pendant 2 mois
  Évolution vers un poste en Market (Fleurus) :
  Adjoint Directeur puis Directeur de magasin
  Responsabilités actuelles :
  
  Pilotage global de l’exploitation d’un Carrefour Market
  Management d’équipe : recrutement, planning, gestion salariale, formation
  Suivi de la performance commerciale : chiffre d’affaires, indicateurs de gestion, développement activité
  Gestion opérationnelle : approvisionnement, cadencier, quantification, flux marchandises
  Mise en œuvre et formation aux outils internes (FNR, PDC)
  Déploiement d’initiatives locales (ex : circuit court)
  Garantie de la satisfaction client et du respect des standards de l’enseigne