Michael Byrd
KY
Summary
Dynamic, innovative, personable American who has been living in France since 2018. With more than six years of experience in customer service ranging from retail, client relations, to web commerce support. Eager to support a growing startup by working in customer retention, customer experience, and customer onboarding.
Overview
5
5
years of professional experience
Work History
Customer Onboarding Specialist
SMADE
12.2022 - Current
- Created groundwork for the entire onboarding process at SMADE
- Developed all materials sent to clients during onboarding process, (i.e., decks, emails, newsletter, videos)
- Constantly improved onboarding process using the Agile methodology
Customer Care and Operations Specialist
Everli
01.2022 - 11.2022
- Helped developed a more effective customer service team by implementing a more “Customer First” mindset within the team to improve customer satisfaction and retention
- Created a more efficient recruitment process for “Shoppers” by changing the “flow” setup in Fountain
- Developed a more efficient way to improve the quality of our Shoppers by using Weekly Tips, Field Trainings, and SMS/Mail reminders
- Trained new employees for roles in Customer Service and Shopper Support
Assistant English Teacher
Emile Béjuit Vocational High School
10.2020 - 06.2022
- Taught many classes on the differences between the USA and France
- Hosted a workshop on life planning: “the benefit of having a 1, 3, and 5 year goal” - Organized a school trip to “La Maison de la Danse”
Au-pair
French Host Family
01.2018 - 01.2020
- Took care of two boys, teaching them English, picking them up from school, and helping with their homework
- Attended a French language school for 2 years at the C2 level (fluent)
Education
Bachelor of Arts - Political Science
Xavier University
Cincinnati, Ohio2017
Skills
- Customer Relationship Management
- Training and Education
- Problem-Solving
- Customer Obsessed Mindset
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Timeline
Customer Onboarding Specialist
SMADE
12.2022 - Current
Customer Care and Operations Specialist
Everli
01.2022 - 11.2022
Assistant English Teacher
Emile Béjuit Vocational High School
10.2020 - 06.2022
Au-pair
French Host Family
01.2018 - 01.2020
Bachelor of Arts - Political Science
Xavier University
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