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A commercially strategic, technically proficient management accountant, with 13+ years’ business experience. Provides the financial insight, business analysis, budget planning and leadership to support key decision-makers in formulating strategy, identifying opportunities, and leading initiatives to improve efficiency, profitability, audit, and regulatory compliance. Takes a proactive, agile, and diligent approach to the formulation of robust business plans, budgets, data analysis, process automation, forecasting, financial procedures, and controls.
Enjoys engaging in Arabic and English to build diplomatic relationships with multinational Board Members, CEOs, Partners, and Executive Management teams. Collaborates with cross-functional colleagues to swiftly devise solutions to complex challenges, link organizational aims and services, and enhance operational performance.
Solutions-driven leadership inspires and empowers cross-functional teams to share knowledge, encourage ideas to thrive, and generate decision-support – always with a sense of humour and purpose.


  Global Delivery & Transformation Leader with 25+ years’ experience managing multi-country delivery operations, PMO governance, and large technology programs across India, UK, Europe, and the US.
  Proven track record in setting up and running offshore development centers, including full P&L responsibility, process establishment, team recruitment, and scaling delivery organizations up to 200 professionals.
  Strong background in OSS/BSS fulfillment projects, SDN–NFV product development, ITSM consulting, Remedy integrations, service desk transitions, broadband programs, and smart city initiatives.
  Extensive expertise in multi-geo delivery alignment, working directly with stakeholders and senior management across the UK, Netherlands, Denmark, Middle East, and the US.
  Experienced in leading cross-functional teams of project managers, architects, analysts, developers, testers, and shared-services support units (L1/L2/L3).
  Adept at establishing PMOs, defining governance structures, building delivery rhythms, and standardizing operational processes to ensure predictable, high-quality delivery.
  Skilled in risk management, SLA/KPI delivery, jeopardy management, and post-launch stabilization for enterprise and telecom environments.
  Deep experience in offshore account management, monthly billing recovery, commercial governance, and supporting RFP/RFI/EOI lifecycles through solution engineering and presales contributions.
  Led large-scale program delivery involving municipal bodies, government stakeholders, and multi-vendor ecosystems for Smart City and infrastructure programs.
  Recognized for cross-cultural leadership, strong communication, stakeholder alignment, and the ability to operate in complex, multi-stakeholder, multi-country environments.
  Demonstrated capability to build teams, structure delivery processes, uplift delivery maturity, and guide organizations through transformation initiatives in telecom, ITSM, and public-sector domains.
  Well-positioned to support Global Delivery Centers through strengthened delivery governance, operational discipline, and scalable delivery models aligned with enterprise and public-sector needs.


Disciplined and self-motivated licensed commercial pilot. Strong work ethic and enthusiastic outlook with customers and team members with emphasis on safety and customer service seeking SIC position.

I am a dedicated and energetic professional with a keen interest in social justice, heritage and Native Title as well as environmental management. My work within the heritage and environmental sector combined with my extensive management and customer service background provides me with a unique skillset that makes the role of Tour Leader in remote Australia a perfect fit for me. I am passionate about building relationships with colleagues, clients and Traditional Owners to create tourism opportunities in Australia and overseas. While working as a heritage consultant previously, I have had diverse training across several fields and worked with several Traditional Owner groups, building strong relationships and driving success. During this time we worked together to create tourism ideas for remote Australia.

Micael Mendes

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Account Manager

Account Manager – Global Partnerships

Account Coordinator – Global Partnerships

Junior Country Manager

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MBA - International Business

Bachelor - Applied Foreign Languages

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Account Manager

Account Manager – Global Partnerships

Account Coordinator – Global Partnerships

Junior Country Manager

MBA - International Business

Bachelor - Applied Foreign Languages

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