Merlin John
Sarcelles,95
Summary
As hospitality professional, skilled in maintaining cleanliness and order in guest rooms. Known for delivering quality service and ensuring customer satisfaction through meticulous attention to detail. Reliable team collaborator with focus on achieving results and adapting to changing needs. Possesses strong organizational and time management skills valued by employers.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Premium United Hospitality, Presidential Palace
09.2022 - 01.2025
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Waitress
Calicut Junction Restaurant
12.2021 - 09.2022
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Waitress
Sheraton Grand Bangalore Hotel At Brigade Gateway
07.2021 - 12.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
Waitress Trainee
Sheraton Grand Bangalore Hotel At Brigade Gateway
12.2019 - 03.2020
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
Education
Master of Science - Hospitality And Tourism Management
Paris School of Business
Paris, France02-2025
Bachelor of Science - Hospitality And Tourism Management
Oriental School of Hotel Management
Waynad,kerala04-2021
High School Diploma -
St.sebastain Higher Secoundry School
Koodaranji,kozhikode03-2018
Skills
- Customer service
- Team collaboration
- Guest relations
- Customer service-focused
- Chemical handling
- Maintenance coordination
- Cleaning techniques
- Ordering cleaning supplies
- Chemical safety knowledge
Timeline
Housekeeping Room Attendant
Premium United Hospitality, Presidential Palace
09.2022 - 01.2025
Waitress
Calicut Junction Restaurant
12.2021 - 09.2022
Waitress
Sheraton Grand Bangalore Hotel At Brigade Gateway
07.2021 - 12.2021
Waitress Trainee
Sheraton Grand Bangalore Hotel At Brigade Gateway
12.2019 - 03.2020
Master of Science - Hospitality And Tourism Management
Paris School of Business
Bachelor of Science - Hospitality And Tourism Management
Oriental School of Hotel Management
High School Diploma -
St.sebastain Higher Secoundry School
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