Porcema Vanessa
paris,Île-de-France
Summary
Multilingual administrative and customer service professional based in Paris, with several years of experience in front desk operations, client relations, scheduling, reservations, and administrative support. Strong background in hospitality, retail, and customer-facing roles, with proven ability to manage communications, coordinate appointments, handle customer inquiries, and maintain organized workflows. Seeking remote opportunities as a Virtual Assistant, Customer Support Specialist, or Administrative Assistant for international clients.
Overview
13
13
years of professional experience
Work history
RECEPTIOPNIST
BEL AIR hoST
Paris, Île-de-France
2025.12 - Current
- Managed client appointments and daily scheduling
- Handled phone calls, emails, and customer inquiries
- Maintained records and organized office documents
- Provided professional customer service
- Handled office petty cash and maintained flawless records.
- Assisted with administrative tasks, improving overall functionality of the office.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
Hotel support staff
the house of cassandra / Nh Hotel
Paris
2018.03 - 2025.12
- Planned most efficient route to meet daily delivery goals.
- Forwarded delivered packages to appropriate guests in timely manner.
- Sorted goods for delivery based on routes.
- Marked baggage accurately with claim checks
- Took room service orders and delivered food items to guest accommodation, complying with food safety and hygiene standards.
- Addressed customer questions and escalated customer complaints following established procedures.
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Responded promptly to guest requests for additional amenities and services.
- Coordinated with housekeeping to deliver and collect laundry items for guests.
care giver
private family
Paris
2013.09 - 2018.01
- Managed housekeeping tasks to provide a safe home environment.
- Offered emotional support during difficult times, fostering resilience and positivity.
- Assisted with daily living activities for improved quality of life.
- Aided clients with bedtime routines, washing and dressing.
- Delivered personal care and grooming routines to boost wellbeing.
- Completed housekeeping from hoovering to changing bed linen.
Education
Bachelor of Science - trav el management
our lady of fatima university
philippines 06/2008 - 06/2013
Skills
- Customer Service
- Email & Phone Communication
- Calendar & Appointment Scheduling
- Reservation Management
- Data Entry & Record Keeping
- Administrative Support
- Conflict Resolution
- Multitasking Under Pressure
- Team Collaboration
- Hospitality standards
- Billing experience
Languages
English
Proficient (C2)
French
Upper intermediate (B2)
tagalog
Native
Affiliations
- cooking
- Lecture
- photography
- music
Timeline
RECEPTIOPNIST
BEL AIR hoST
2025.12 - Current
Hotel support staff
the house of cassandra / Nh Hotel
2018.03 - 2025.12
care giver
private family
2013.09 - 2018.01
Bachelor of Science - trav el management
our lady of fatima university
06/2008 - 06/2013