Melissa Lin Robillard
Summary
About me
I have been living in France since 2003 and have worked in the luxury hospitality industry since 2006, where I gained extensive experience in the high-end sector. I am now seeking a new challenge
Overview
23
23
years of professional experience
Work History
Assistante Administrative Business Center
Four Seasons Hotel George V
03.2011 - Current
- Managed relationships with VIP business clients to ensure satisfaction and loyalty
- Collaborated with various departments to streamline processes and enhance communication
- Led a team implement strategies that improved workflow and team effectiveness
Front Office Agent
Four Seasons Hotel George V
04.2006 - 03.2011
- Greeted and welcomed clients, creating a positive first impression
- Managed front desk operations, ensuring smooth check-in and check-out processes
Assistante de direction
Sofitel Paris Porte de Sèvres
08.2003 - 04.2006
- Led a team of 4 to achieve operational goals
- Monitored and controlled invoices with travel agencies to maintain accuracy and compliance
- Coordinated group reception operations to ensure seamless guest experience
Education
Hotel Management Diploma - Hotel Industrie
Hotel Institute Montreux
Montreux, Switzerland01-2003
Language - English Diploma
EF Education First
San Francisco, USA01-1999
General - High School Diploma
Vasa Skola
Stockholm, Sweden01-1997
Skills
- Hotel management software (Opera)
- Office software (Microsoft Office, etc)
- Organisational skills
- Ability to work under pressure
- Adaptability
- Autonomy / Ability to work independently
- Teamwork
- Proactive approach
Languages
Chinese (Mandarin)
First Language
A1
Chinese (Cantonese)
First Language
MOTL
English
Advanced
C1
French
Upper Intermediate
B2
Swedish
Advanced
C1
Timeline
Assistante Administrative Business Center
Four Seasons Hotel George V
03.2011 - Current
Front Office Agent
Four Seasons Hotel George V
04.2006 - 03.2011
Assistante de direction
Sofitel Paris Porte de Sèvres
08.2003 - 04.2006
Hotel Management Diploma - Hotel Industrie
Hotel Institute Montreux
Language - English Diploma
EF Education First
General - High School Diploma
Vasa Skola