

Highly experienced Program Manager with a proven track record of successfully delivering digital solutions implementations for wealth management institutions.
Key Achievements
Roles and Responsibilities
Key Achievements
Roles and Responsibilities
Key Achievements
Roles and Responsibilities
Key Achievements
ITIL V3: To improve the quality and availability of critical applications, the bank decided to implement ITIL V3 and a set of tools to better manage IT services (Service Now, BMC Event Manager, Hobbit Big Brother).
BMC Event Manager: Integration of the BMC Event Manager tool to monitor applications and measure the impact of technical events on critical applications.
Hobbit Big Brother: Implementation of the Hobbit tool to monitor the infrastructure elements of the information system (Servers, Databases, Data flows, Network).
Roles and Responsibilities
Key Achievements
CDB Change of Bank Domiciliation: Development of a new web application to digitize bank domiciliation changes and the transmission of new bank details to creditor/debtor organizations.
Roles and Responsibilities
Key Achievements
BigBrother: Implementation of the BigBrother monitoring tool to improve the management of IT services and monitor contractual service levels (SLAs).
Roles and Responsibilities
Functional Areas
Tools