Megane Kaya
Ensisheim
Profil professionnel
Proven talent in optimizing team dynamics and efficiency, evidenced by a track record of enhancing customer satisfaction and streamlining operations. Skilled in budget management and adept at fostering strong relationships, both internally and externally. Demonstrates exceptional communication skills and a detail-oriented approach, significantly contributing to operational success and profitability.
Vue d'ensemble
6
6
years of professional experience
Expérience professionnelle
Manager
Oakberry
Terrigal, NSW
03.2024 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Creating happy and outstanding customer experiences
- Being responsible for major cashier duties.
- Preparing açai bowls and smoothies.
- Inventory count, ordering and management.
- Ensuring operation is running smoothly (food preparation, stock, service etc).
Farm Hand
Evolution Earthworks & Civil
Batemans Bay, NSW
11.2023 - 03.2024
- Participated in activities including picking fruits and vegetables.
- Supported successful harvests through diligent planting, weeding, and pruning efforts.
- Replaced animal's hay and water regularly while watching animals for changes in behavior or demeanor.
- Demonstrated respect, friendliness and willingness to help wherever needed and paid attention to detail while completing assignments.
Waitress
Cecilia's Restaurant & Wine Bar
Central Coast, NSW
06.2023 - 09.2023
- Maintained customer satisfaction with timely table check-ins to assess food/beverage needs and clarifying questions about orders/specialty items.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards
Waitress
The Lakes Hotel
Central Coast, NSW
03.2023 - 06.2023
- Served food and beverages promptly with focused attention to customer needs and cultivated warm relationship with them
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
Airport Security Officer
SAMSIC
Basel-Mulhouse-Freiburg Airport, France
05.2022 - 01.2023
- Responsible for passenger's boarding processing and security check
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction
- Monitored security checkpoints for compliance with applicable security protocols.
Banker
CREDIT AGRICOLE
Dannemarie, France
02.2020 - 08.2021
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services
- Developed and maintained strong customer relationships, providing exceptional service and advice
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services
- Evaluated client financial positions and identified most appropriate banking products
- Balanced teller drawers and ATM cash
- Developed and implemented strategies to reduce risk and increase profitability
- Generated reports and analysis of customer data to identify trends and potential business opportunities
- Established rapport with new clients to increase satisfaction and loyalty.
Talent Recruiter
CRIT Interim
Mulhouse, France
11.2018 - 05.2019
- Executing a recruitment strategy, identifying and attracting top talent, developing innovative sourcing strategies to attract diverse candidates for different clients
- Conducted interviews with the team and suggesting hiring decisions
- All of the proposed employees have a proven track record with the company
- Managing the hiring process from start to finish, and building relationships with the key stakeholders both internally and externally
- Successfully helped the team to improving retention rates
- Assist in building a strong employer brand to attract top talent by improving service efficiency and attitude.
Formation
AMF Financial Markets Authority
Crédit Agricole
Bachelor of Commerce, Sales & Marketing - Sales & Marketing
CNAM Alsace
Compétences
- Strong organizational and time management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and handling financial documents
LANGUAGES
FRENCH
Bilingue
ENGLISH
Opérationnel
TURKISH
Courant
Childcare - Au Pair/In-Home Nanny
- Batemans Bay, NSW - 11/2023 - 02/2024
- Central Coast, NSW - 03/2023 - 08/2023
Frise chronologique
Manager
Oakberry
03.2024 - 02.2025
Farm Hand
Evolution Earthworks & Civil
11.2023 - 03.2024
Waitress
Cecilia's Restaurant & Wine Bar
06.2023 - 09.2023
Waitress
The Lakes Hotel
03.2023 - 06.2023
Airport Security Officer
SAMSIC
05.2022 - 01.2023
Banker
CREDIT AGRICOLE
02.2020 - 08.2021
Talent Recruiter
CRIT Interim
11.2018 - 05.2019
AMF Financial Markets Authority
Crédit Agricole
Bachelor of Commerce, Sales & Marketing - Sales & Marketing
CNAM Alsace
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