Mbemba Darame
Melbourne
Summary
Customer-oriented sales professional with 6 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions. Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.
Overview
5
5
years of professional experience
Work History
Salesperson
Ets fournel
Paris
01.2019 - 11.2023
- Developed key customer relationships to increase sales.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Fostered relationships with customers to expand customer base and retain business.
- Advised customers on the latest product features and benefits.
- Adhered to company initiatives and achieved established goals.
- Replenished and arranged items to maintain appearance.
- Resolved customer complaints promptly and efficiently.
- Used CRM database to track referral and appointment data.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Acquired new customers and identified unique needs to deliver relevant products.
- Educated customers about products and services offered by the company.
- Monitored inventory levels and placed orders as needed.
Barista
Café Martin
Paris
06.2018 - 08.2018
- Ordered and received supplies to restock beverage items.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Stocked shelves with ingredients needed to make coffee drinks.
- Received and accurately processed customer payments.
- Described menu items to customers and suggested products based on stated preferences.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Gave samples of popular coffee and tea blends to create sales opportunities.
- Prepared and served hot or cold beverages.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Education
GED -
Cfa Codis
Paris 09-2022
High School Diploma -
Lycee Notre Dame
Paris07-2019
Skills
- Customer Engagement
- Account Management
- Relationship Selling
- Sales Presentations
- Customer Care
- Coffee Expertise
- Table Bussing
- Up-Selling
- Tea Expertise
- POS Systems
- Cash Handling
- Espresso Machine Operation
- Ordering Procedures
- Food Running
- Opening and Closing Duties
- Beverage Preparation
- Menu Memorization
- Food Preparation
- Performance Improvement
- Espresso Machine Operations
- Team Player
- Friendly and Outgoing
- Speedy and Efficient
- Cash Register Operation
Affiliations
- cinematography
- basketball
- manga
- gardening
- pottey
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Timeline
Salesperson
Ets fournel
01.2019 - 11.2023
Barista
Café Martin
06.2018 - 08.2018
GED -
Cfa Codis
High School Diploma -
Lycee Notre Dame
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