Summary
Overview
Work History
Education
Skills
Timeline
Generic
MEI  LU

MEI LU

Auckland

Summary

Experienced expedition guide with expertise in the Arctic, Antarctic, and British Isles regions. Skilled in leading educational excursions, wildlife interpretation, and guest experience management in extreme environments. Proven ability to deliver engaging presentations on polar ecosystems, hisotry and wildlife behavior while maintaining exceptional guest relations standards. Certified in Zodiac operations and fluent in multiple languages with strong cross-cultural communication skills essential for international expedition cruising.

Overview

10
10
years of professional experience

Work History

Expedition Guide/Interpreter

Silversea Cruises
11.2023 - Current
  • Led interpretive walks and educational tours in multiple international ports
  • Delivered daily recap presentations and Zodiac tour commentary
  • Operated Zodiac vessels for guest transportation and excursions
  • Compiled wildlife and plant species lists for scientific documentation
  • Maintained guest engagement through active socialization and knowledge sharing
  • Assisted with embarkation/disembarkation procedures and shore excursion coordination
  • Researched destination information and updated daily bulletin boards

Interpreter

Straker Translations
01.2022 - Current
  • Delivers simultaneous and consecutive Mandarin-English interpreting services for legal and health sectors

Customer Replenishment Planner (FSNI)

Mars
03.2024 - 04.2025
  • Built and maintained strategic relationships with Foodstuffs North Island key stakeholders, contributing to Mars winning National Partnership Award in 2024.
  • Nominated for VMI of the Year for 2024 Foodstuffs North Island through exceptional performance and customer relationship management.
  • Served as primary point of contact for resolving customer issues and claims, maintaining strong customer satisfaction metrics.
  • Led regular KPI reviews and collaborative planning sessions with key stakeholders, resulting in First Place in 2024-2025 "Winning Together" program.

Interpreter / Expedition Guide

Hurtigruten Group
12.2019 - 09.2023
  • Delivered simultaneous and consecutive interpreting (Mandarin-English) for diverse international guests.
  • Presented lectures and guided expeditions while demonstrating cross-cultural sensitivity.
  • Maintained high client satisfaction through effective communication and adaptability.
  • Managed guest relations, resolving issues in dynamic, high-stress environments.

Market Services Supply Chain Specialist

Comvita New Zealand
01.2021 - 08.2023
  • Supported global markets (China, Hong Kong, US) with strong cross-cultural coordination
  • Maintained multilingual communication with international stakeholders
  • Actively contributed customer insights to strategic planning through Mandarin-Engish consecutive interpretation in business meetings.

Sales & Marketing Assistant to Owner

Rotorua Duck Tours
Rotorua
03.2016 - 08.2018
  • Increased Asian market revenue by 10% through bilingual marketing strategies.
  • Managed relationships with key accounts using Mandarin and English communication.
  • Represented brand at international trade shows, facilitating cross-cultural negotiations.

Education

Graduate Diploma - Interpreting

Auckland University of Technology
11-2025

Postgraduate Diploma - Supply Chain Management

Massey University
Auckland, New Zealand
11-2023

Master of Arts - English Literature

Fuzhou University
China
01.2012

Skills

  • Simultaneous interpretation
  • RYA Powerboat Level 2
  • Thematic interpretation
  • Bamaha Seaman's book
  • VHF Operator Certificate
  • GPS Operator Certificate
  • NZ Coast Guard Coastal Medic
  • Intercultural communication

Timeline

Customer Replenishment Planner (FSNI)

Mars
03.2024 - 04.2025

Expedition Guide/Interpreter

Silversea Cruises
11.2023 - Current

Interpreter

Straker Translations
01.2022 - Current

Market Services Supply Chain Specialist

Comvita New Zealand
01.2021 - 08.2023

Interpreter / Expedition Guide

Hurtigruten Group
12.2019 - 09.2023

Sales & Marketing Assistant to Owner

Rotorua Duck Tours
03.2016 - 08.2018

Graduate Diploma - Interpreting

Auckland University of Technology

Postgraduate Diploma - Supply Chain Management

Massey University

Master of Arts - English Literature

Fuzhou University
MEI LU