MAXIME TORINO
NAGOYA,JAPAN
Summary
Passionate about Japan and its culture, I am seeking to join a hotel team where I can deliver high-quality service and create memorable guest experiences, while making use of my knowledge of the country and my Japanese language skills.
With a strong interest in both traditional and modern aspects of Japan, I am able to understand the diverse expectations of international guests and provide attentive, personalized service tailored to their needs.
Customer-focused and detail-oriented, my objective is to contribute to a welcoming and professional environment by ensuring each guest enjoys an authentic and comfortable stay.
Overview
18
18
years of professional experience
Work history
Department manager
H&M
Nagoya
2025.08 - Current
• Managing and coaching a team of 20 employees
• Implementing processes to improve cross-department collaboration
• Monitoring competitors and analyzing market trends to adapt offerings
• Contributing to sales growth and customer loyalty
• Planning daily and weekly schedules, managing store openings and closings
• Supervising financial procedures (cash flow, orders, inventory)
Department manager
H&M
Nice
2016.08 - 2025.07
• Managing and coaching teams of 40 to 150 employees
• Leading teams through regular meetings, individual feedback, and KPI tracking
• Driving sales performance and customer retention
• Recruiting, training, and onboarding new employees
• Conducting performance reviews and development plans
• Planning schedules and supervising store operations
• Ensuring compliance with safety procedures
• Overseeing financial operations (cash flow, orders, inventory)
Sale advisor
H&M
Nice
2008.08 - 2016.07
• Handling cash transactions and supporting customer loyalty
• Merchandising according to brand visual standards
• Providing personalized customer service and styling advice
• Managing fitting rooms and maintaining a clean sales area
Administrative assistant
MORY GROUP
Nice
2008.06 - 2008.07
• Preparing and following up on logistics documentation
• Monitoring deliveries and organizing next-day shipments
• Drafting professional documents (letters, contracts, quotations)
• Coordinating special transport operations (THALES site – Carros to Nice Airport)
Education
JLPT N3 - JAPANESE
Institut National Des Langues
Paris 2024.07 -
Certificate of Higher Education - Retail Management
Professional Certification (MUM)
Paris /2016 -
Two-year technical degree - SME-SMI Management Assistant
Saint Joseph
Nice 2007.09 - 2009.06
High school diploma - Economics & Social Sciences
MASSENA High school
NiceSkills
Team management and leadership
Recruitment and onboarding
Scheduling and priority management
HR knowledge and basic accounting
Administrative organization
Proficiency in Microsoft Office & Adobe Suite
Payroll software
Languages
French
Native
English
Fluent
Japanese
Advanced
Italian
Elementary
Korean
Beginner
Affiliations
- Photography
- Travels
- Japanese culture
- Basketball
- Music
Timeline
Department manager
H&M
2025.08 - Current
JLPT N3 - JAPANESE
Institut National Des Langues
2024.07 -
Department manager
H&M
2016.08 - 2025.07
Sale advisor
H&M
2008.08 - 2016.07
Administrative assistant
MORY GROUP
2008.06 - 2008.07
Two-year technical degree - SME-SMI Management Assistant
Saint Joseph
2007.09 - 2009.06
Certificate of Higher Education - Retail Management
Professional Certification (MUM)
/2016 -
High school diploma - Economics & Social Sciences
MASSENA High school