Maxime Naguet
Paris
Summary
Professional in hospitality management with solid background in front office operations. Demonstrates exceptional leadership in team collaboration and consistently delivers results. Skilled in staff training, guest relations, and problem-solving. Adaptable and reliable, thrives in dynamic environments and ensures seamless service delivery.
Overview
9
9
years of professional experience
Work History
Assistant Front Office Manager
Hotel Florida Paris (Opening)
02.2024 - 12.2024
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
Front Office Supervisor
Hotel Renaissance Paris Nobel
05.2023 - 02.2024
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Front Office Agent
Hotel Mercure Pigalle Sacré Coeur
03.2022 - 04.2023
- Enhanced guest satisfaction by providing efficient check-in and check-out processes.
- Collaborated with housekeeping staff to ensure rooms were ready for guests upon arrival.
- Provided concierge services by making restaurant reservations or arranging transportation for guests upon request.
Chef de rang
Restaurant Macéo
09.2019 - 02.2022
- Maintained a clean and organized dining environment, ensuring a positive experience for guests.
- Managed reservations efficiently, optimizing seating arrangements for maximum customer satisfaction.
- Established effective communication between front-of-house and back-of-house teams to streamline restaurant operations.
Host
Cultural Center Les Passerelles
09.2018 - 06.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Host
Paris Voiturier Événementiel
09.2015 - 07.2018
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Education
High School Diploma -
Lycée Clement Ader
Tournan-en-Brie, France07-2015
Skills
- Front desk operations
- Customer service
- Employee supervision
- Room assignment coordination
- Opera and GXP
- Oral and writing communication
- Concierge services
- Microsoft Office Suite
- Complaint handling
- Teamwork
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Assistant Front Office Manager
Hotel Florida Paris (Opening)
02.2024 - 12.2024
Front Office Supervisor
Hotel Renaissance Paris Nobel
05.2023 - 02.2024
Front Office Agent
Hotel Mercure Pigalle Sacré Coeur
03.2022 - 04.2023
Chef de rang
Restaurant Macéo
09.2019 - 02.2022
Host
Cultural Center Les Passerelles
09.2018 - 06.2019
Host
Paris Voiturier Événementiel
09.2015 - 07.2018
High School Diploma -
Lycée Clement Ader
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