Max David PIERRE
Limoges
Summary
Dynamic Optical Fiber Ecosystem Manager at Orange France, adept at analyzing complex incidents and driving process improvements. Proven ability in IS project management and strong interpersonal skills foster effective cross-functional collaboration. Committed to enhancing user training and support, ensuring high customer satisfaction and operational excellence.
Overview
18
18
years of professional experience
Work History
Optical Fiber Ecosystem Manage
ORANGE FRANCE
07.2018 - Current
Missions :
• Analyze and handle complex application incidents
• Support users
• Coordinate the support chain (N1, N2, N3)
• Analyze data, create reports for the Continuous
Improvement Loop
• Capitalize on documents for skills enhancement
• Ensure user training
• Participate in FTTH DQ and SQ cross-functional projects
• Submit application corrections to the project management team
• Implement process improvement plans
Operator Customer B2B Manager
ORANGE WHOLESALE
01.2012 - 06.2018
Missions :
• Handle escalation procedures
• Manage operator customer relations
• Participate in cross-functional project: Convergence ADV/SAV
• Manage company products (FTTE, FTTO, etc.) in portfolio
• Ensure compliance with delivery deadlines
B2C Customer Advisor
ORANGE FRANCE
01.2008 - 12.2012
Missions :
• Troubleshoot LiveBox-related issues
• Suggest appropriate solutions
Education
Certificate - ITIL Foundation: IT Services Manager Certification
Distance Learning
Remote 05-2025
Master's Degree - Economics And Management
University of Law And Economics of Limoges
Limoges06-2011
Bachelor's Degree - Economics
University of Law And Economics of Limoges
Limoges, France06-2010
Skills
⮚ Ability to analyze complex incidents
⮚ Good knowledge of FTTH IS
⮚ Good knowledge of office
automation tools
⮚ IS project management
⮚ Good knowledge of Power BI
⮚ Ability to work cross-functionally
⮚ Good knowledge of SQL
⮚ Good interpersonal skills
⮚ Active listening skills
⮚ Sense of customer service
⮚ Assertiveness
⮚ Rigorous
⮚ Curiosity and positivity
⮚ Initiative
⮚ Teamwork
⮚ Leadership skills
⮚ Critical thinking, taking a step back
⮚ Good adaptability
⮚ Ability to learn
Timeline
Optical Fiber Ecosystem Manage
ORANGE FRANCE
07.2018 - Current
Operator Customer B2B Manager
ORANGE WHOLESALE
01.2012 - 06.2018
B2C Customer Advisor
ORANGE FRANCE
01.2008 - 12.2012
Certificate - ITIL Foundation: IT Services Manager Certification
Distance Learning
Master's Degree - Economics And Management
University of Law And Economics of Limoges
Bachelor's Degree - Economics
University of Law And Economics of Limoges