Summary
Overview
Work History
Education
Skills
Timeline
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Matthew D. Dreher

Milford

Summary

30 Years’ experience in IT Operations which included network support, monitoring, and installation within Data Centers spaces with a focus on incident resolution and project delivery. Solid understanding of Data Center infrastructure including redundant power paths, UPS systems, PDU’s, CRAC units, air flow, rack elevations, and patch panels structures. Knowledge of Data Center Core components which include storage systems, server, and network infrastructure. Solid understanding of Data Center network equipment deployment activities including Rack and Stack, Cable Management, RU placement, and turn up. Knowledge of cable management activities including, cable testing, crimping, and cleaning.

Overview

35
35
years of professional experience

Work History

SENIOR DATACENTER TECHNICIAN

TPICAP
01.2022 - Current
  • Managed the build-out and maintenance of 4 major data center sites, overseeing power distribution within cabinets, server installation, and cooling systems to ensure optimal operating conditions and zero downtime.
  • Led the successful consolidation of 4 data center sites into a central location, resulting in a 20% reduction in operational costs and improved resource utilization.
  • Maintained accurate inventory and monitored the physical location of over 1,000 devices across multiple sites, utilizing a Data Center Management tool to ensure real-time tracking and reporting.
  • Monitored and resolved over 150+ tickets and service requests per month, consistently exceeding SLA targets for response and resolution times.
  • Ensured that all sites align with data centre standards, policies and procedures including resilience.
  • Established effective working relationships with internal and third party teams e.g. (Infrastructure, Data Centre & equipment vendors, telcos & customers) to assist with installation, troubleshooting, repairs & replacements.
  • Lifecycle management of data centre assets.
  • Provided leadership for data centre engineering projects, ensuring standards based designs are deployed, translating stakeholder requirements into workable deployment plan and communicating effectively with stakeholders.
  • Ensuring all data centre and power monitoring systems are fully operational.
  • Cost Management of the data centre and branch office communications facilities.
  • Supervised third party engineers on site to ensure projects tasks are fully delivered to TPICAP standards.

ASSISTANT MANAGER STAPLES

STAPLES
01.1993 - 01.1996
  • Floor supervisor of 10 employees.
  • Responsible for ordering, shipping, and receiving.
  • Responsible for opening and closing the store each day.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Private

UNITED STATES ARMY
01.1990 - 01.1991
  • Heavy construction equipment repair.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

High School Diploma -

Babylon Jr. Sr. High
Babylon, New York
06-1990

Skills

  • Solid and proven ability in managing data center facilities and supporting large business teams across organizations
  • Extensive background in ensuring continuity of service within critical environments and leading teams to deliver and deploy services within agreed SLAs and budgets
  • Expert knowledge of the processes involved in managing incidents, requests and problems effectively
  • Passion for delivering exceptional levels of customer service and adopting a proactive approach to improving standards
  • Strong team management and coordination skills and the aptitude to maintain composure and professionalism in pressured / crisis situations

Timeline

SENIOR DATACENTER TECHNICIAN

TPICAP
01.2022 - Current

ASSISTANT MANAGER STAPLES

STAPLES
01.1993 - 01.1996

Private

UNITED STATES ARMY
01.1990 - 01.1991

High School Diploma -

Babylon Jr. Sr. High

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Matthew D. Dreher