Matteo Fichter
Guest Services Operations Manager | Rooms Division | Luxury Hotels
Houilles
Profil professionnel
Hospitality Operations Manager with 3+ years of progressive leadership experience in luxury hotels (RitzCarlton, Royal Champagne). Proven track record in optimizing team performance across 70+ staff members and 2 departments, implementing operational efficiency projects, and elevating service standards through LQA and Forbes training programs. MBA in International Hospitality and Luxury Brand Management. Fluent in French, English, and Spanish.
Vue d'ensemble
3
3
Languages
4
4
years of post-secondary education
5
5
years of professional experience
Expérience
Assistant Housekeeping Operations Manager
Ritz-Carlton
Washington D.C, USA
2024.12 - 2026.06
- Orchestrated operations for 70+ housekeeping associates across two departments.
- Managed a $750,000 annual supply budget, reducing costs by 8% through vendor negotiation and disciplined inventory control.
- Introduced Optii software to streamline coordination, improve productivity by 12%, and reduce communication delays.
- Led Forbes and LQA training, contributing to stronger audit performance and service consistency.Lead and develop a high-performing team of 70+ housekeeping associates across 2 departments, achieving 87.5%+ quality scores in 2025.
- Manage $350,000 annual supply inventory budget and reduced costs by 8% through strategic vendor negotiations.
- Spearheaded Optii Software implementation, increasing departmental productivity by 12% and reducing communication delays by 20%.
- Implemented comprehensive LQA and Forbes training programs for 70+ staff, resulting in 13% improvement in audit scores.
Assistant front office manager
Royal Champagne Hôtel & Spa
Champillon
2023.12 - 2024.10
- Supervised and coached a team of 10+ front desk agents, concierge and bellman team.
- Achieved 97% guest satisfaction as Forbes Ambassador and LQA quality lead.
- Orchestrated 80+ VIP guestb exclusive journeys, including itineraries, transfers, and exclusive requests.
- Curated bespoke stays for FHR and Virtuoso clients, resulting in a 22% repeat booking rate.
MICE sales assistant
Hôtel Napoléon Paris
Paris
2022.09 - 2023.09
- Managed a team of 20+ associates in Foods and Beverage.
- Coordinated 50+ high-end corporate and leisure events in collaboration with operational teams.
- Contributed to €400,000 in event revenue through strong client service and organization.
- Supported the acquisition of 30 new contracts during MICE exhibitions.
Concierge
La Demeure Montaigne Paris
Paris
2021.11 - 2022.06
- Oversaw 100+ daily guest requests for tours, fine dining, transportation, and bespoke local experiences.
- Achieved €5,000 in concierge revenue through strategic partnerships.
- Maintained 89.6% guest satisfaction through personalized service.
Formation
MBA - International Hospitality and Luxury Brand Management
CMH Paris
Paris, France 2022.11 - 2024.06
Bachelor - Luxury Hospitality Management (BBA)
Vatel Paris
Paris, France 2019.11 - 2022.06
Compétences
- Room division management
- Guest satisfaction management
- Operational Efficency
- Team Leadership
- Budget Management
Langues
Français
Langue maternelle
Anglais
Courant
Espagnol
Intermédiaire
Chronologie
Assistant Housekeeping Operations Manager
Ritz-Carlton
2024.12 - 2026.06
Assistant front office manager
Royal Champagne Hôtel & Spa
2023.12 - 2024.10
MBA - International Hospitality and Luxury Brand Management
CMH Paris
2022.11 - 2024.06
MICE sales assistant
Hôtel Napoléon Paris
2022.09 - 2023.09
Concierge
La Demeure Montaigne Paris
2021.11 - 2022.06
Bachelor - Luxury Hospitality Management (BBA)
Vatel Paris
2019.11 - 2022.06