Mathilde Michelini
Paris
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
3
3
years of professional experience
Work History
Business Assistant
JPMorgan Chase
06.2024 - Current
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Facilitated strong working relationships among staff members by fostering open lines of communication across departments.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Developed knowledge of company products and services to make suggestions according to customer needs.
Account Executive
IMMR | Now a Part of Veranex
11.2022 - 06.2024
- Secretarial and management assistance.
- Welcoming customers and visitors.
- Ordering medical supplies for customers.
- Customer material management.
- Supplier invoice management.
- Internal communication.
- Organization of events.
- HR assistance.
VIC Hostess
Paris Saint-Germain
11.2021 - 11.2022
- Answering visitors' inquiries and directing them to the appropriate department.
- Managing the switchboard, screening calls, recording and forwarding messages, answering queries, transferring calls.
- Screen entrances, check identification, update register, issue access badges.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Double Degree - European and American languages, literatures and cultures
Università Cattolica Del Sacro Cuore | Paris IV
Milan | Paris09.2022
Bachelor's degree - Languages, Communication & Media
Università Cattolica Del Sacro Cuore
Milan12.2020
Baccalauréat - Linguistic
Liceo Linguistico Primo Levi
Milan06.2017
Skills
- Customer relations
- Customer service
- Documentary research
- Diplomacy and discretion
- Organizational skills
- Stocks/purchases
- Accuracy and attention to detail
- Document Management
- Client Relationship Building
- Budget Planning
- Vendor negotiation
Additional Information
- A passion for foreign cultures
- Literature
- Passion for photography
Languages
French
Native
Italian
Native
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
Business Assistant
JPMorgan Chase
06.2024 - Current
Account Executive
IMMR | Now a Part of Veranex
11.2022 - 06.2024
VIC Hostess
Paris Saint-Germain
11.2021 - 11.2022
Double Degree - European and American languages, literatures and cultures
Università Cattolica Del Sacro Cuore | Paris IV
Bachelor's degree - Languages, Communication & Media
Università Cattolica Del Sacro Cuore
Baccalauréat - Linguistic
Liceo Linguistico Primo Levi
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