Mathieu Martin
Toulouse
Summary
Proven track record of enhancing customer satisfaction and streamlining operations across diverse roles, including a notable tenure at Areas. Fluent in two languages and proficient in a third, adept at multitasking, consistently improved service delivery by anticipating guest needs and efficiently managing resources. Excel in teamwork and customer service, significantly contributing to a positive and efficient work environment.
Overview
5
5
years of professional experience
Work History
Waiter
Areas / Le Panorama
05.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Built customer loyalty with dozens of clients daily through excellent service, resulting in higher online ratings from customers, with up to 10-15 comments received per month.
Private Tutor
Particular
09.2022 - Current
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Met with parents to discuss student progress and address concerns.
- Helped a student increase their mathematics average by 3 points in a few weeks.
Indoor Soccer Employee
Arena Play Five
06.2021 - Current
- Welcome and assist customers at the sports complex.
- Handle multiple transactions, including game fees and beverage orders, ensuring accurate and efficient payment processing.
- Enforce the sports complex rules.
Uber Partner
Uber Eats
07.2019 - Current
- Improve customer satisfaction by providing prompt and professional service as an Uber Partner.
- Pay close attention to customer orders and adhere to partner requirements for food transportation.
- Ensure timely delivery and maximize efficiency to provide the fastest service possible.
Education
Applied Foreign Languages -
Institut Catholique De Toulouse
Toulouse06.2022
Skills
- Languages : French (Native), English (Upper Intermediate), Spanish (Fluent), Italian (Beginner)
- Customer Service
- Multitasking
- Professional Appearance
- Strong multitasking
- Team Player
Hobbies
- Sports: Soccer, Tennis, Running, Basketball
- Travel and Languages: Passionate about exploring new cultures, new places and languages through extensive international travel.
- Video Games: Enthusiastic player with a focus on strategy and teamwork in multiplayer environments.
Timeline
Waiter
Areas / Le Panorama
05.2023 - Current
Private Tutor
Particular
09.2022 - Current
Indoor Soccer Employee
Arena Play Five
06.2021 - Current
Uber Partner
Uber Eats
07.2019 - Current
Applied Foreign Languages -
Institut Catholique De Toulouse
Similar Profiles
Shaun AugustineShaun Augustine
Keru Trip Volunteer at Water Front Areas, Plastic Waste Clean up TeamKeru Trip Volunteer at Water Front Areas, Plastic Waste Clean up Team
Justin WyattJustin Wyatt
Fast Food Associate at Areas USAFast Food Associate at Areas USA
Dominick FlowersDominick Flowers
Multi-Unit Concept Manager at Areas USAMulti-Unit Concept Manager at Areas USA