Masoud Motamedi

• Managing and maintaining service desk plus server and insider modules
• Design and implementation of requests life cycle frameworks
• Design request form templates and service catalog.
• By maintaining issue tracker module, incident response quality increased

• Set and communicate policies regarding asset purchasing and use.
• Manage asset requests and track to delivery to end user
• Preparing risk analyses and financial, investment, and asset management reports
• By maintaining asset management module, all data of IT assets imported at one database.

● Provided high level of support and maintenance for all network systems, - including hardware and software.
● Research and develop IT solutions
● Managed data center including ESXi hosts, setup manageable switches, and routers, maintenance mail server, domain controller, SolarWinds monitoring and VoIP server.

• Planning and implementation of infrastructure of new branch establishment
• Administration in providing IT layer 1 and layer 2 support for over 100 servers and 1000 users including (Servers, Services, Manageable switches, routers, and end-user support)
• Handling incidents and problem tickets on helpdesk system to provide end-user support.
• Up to 10 technicians under supervisory achieved best incident management performance

• Configure employee workstations, including all hardware, software, and peripheral devices
• Support employees with advanced troubleshooting on helpdesk tickets.