MARY HUBERT
Versailles
Summary
Dedicated and highly motivated Customer Service expert with over 20 years of experience providing first class service to high end clients in hospitality, real estate and financial services industry. Committed to providing exceptional service, ensuring client satisfaction, and building strong relationships. Seeking an opportunity to contribute my skills and expertise to a renowned hospitality establishment.
Overview
11
11
years of professional experience
Work History
International Luxury Real Estate Consultant,
Luxury Dream Properties
09.2022 - Current
- Communicated with high end clients to understand property needs and preferences
- Developing and maintaining relationships with VIP clients through networking
- Marketed and sold property for ultra wealthy clients by hosting open houses and advertising online and in print
- Coordinating appointments to show off market properties
- Conducting comprehensive market analysis to identify opportunities for investors
- Reviewing and executing confidential documents, contracts and disclosures
- Educating high end clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages
Personal Trainer
Freelance
07.2020 - Current
- Motivate high end clients to stay on track with fitness goals with positive and friendly approach.
- Design specific workout systems for individual clients based on performance ability.
- Educate customers on preventive care, nutrition, fitness, stress management, and ergonomics.
- Collaborate with other fitness professionals to develop and implement new programs.
Guest Relations
Hilton Waldorf
01.2018 - 01.2021
- Responsible for delivering the best VIP customer experience for the Gold, Diamond and Platinum clients and ensuring their satisfaction in line with the Waldorf quality standards
- Collaborated with the reception manager and the Front of House Teams, in preparation of the arrivals, departures and stays of all VIP clients and regular VIP guests
- VIP clients - Princess Anne - Member of the British Royal, Jose Diaz - Millionaire Businessman Portugal, Idris Alba - International Actor, Cuba Gooding Jr - American Actor, David Jane - Multi Asset Manager, London,UK, etc)
Real Estate Agent
Espaces Atypiques
01.2016 - 02.2017
- Completed 40 hours of training in 3 months to stay abreast of Parisian market, sales strategies, effective promotions, and advertising
- Generated lists of properties that were compatible with buyers needs and financial resources
- Teamed up with area manager and other realtors cold calling clients to obtain their exclusives and increased sales by 30%
- Led projects and analyzed data to identify opportunities for improvement
- Developed positive relationship with lenders, appraisers, home inspectors, and escrow companies.
Real Estate Agent
Hunt and Harris
05.2014 - 10.2015
- Sold high value property in short timeframe to exceed quota and maximize business revenue by 6%
- Researched current market in Dubai and Ras Al Khaimah to stay informed and give superior sales presentations
- Developed close relationships with area realtors and promoted builders to boost referral network
- Developed network of owners that lead to listings of more than 100 properties across Dubai
- Collaborated with sellers, coaching them through process and coordinating open houses
- Maintained connections with clients to encourage repeat business and referrals
Guest Relations Specialist
Hilton Resort and Spa/Hilton
01.2013 - 01.2015
- Waldorf - Ras Al Khaimah, Constant liaising with the reservations team to study VIP client profiles to be better informed of all special events and occasions
- Ensured that all valued customers welcome and departure amenities are set and followed up at all times
- Assisted customers with all requests or directed them to the appropriate services
- Promoted the use of internal services whilst demonstrating excellent communication with various departments.
Education
Nutrition, Fitness Instructor -
New Skills Acadamy
Hertford, UK06.2020
Hotel Management Training - Hotel Management
Hilton University
London 02.2005
European Diploma -
Alliance Française
Paris, France 07.2020
Intermediate - French & Spanish
Ghana Institute of Languages
Accra, Ghana1998
High School Diploma - General Arts
Notre Dame Secondary School
Sunyani, Ghana1997
Skills
- Highly professional & customer focused
- Excellent communicator
- Analytical & problem solver
- Excellent leadership & entrepreneurial qualities
- Attention to detail
- Market research data entry
- Contract negotiation
Accomplishments
- Accumulated over $60,000 in sales within the first six months of operating as a real estate agent, substantially exceeding expectations and average sales for the area
- Negotiated and sold a two (2) bedroom property worth two (2) million dollars at " The Burj Khalifa" the world's tallest building
- Nominee of the 2012 Achievement Awards "GUBA"in London, UK, as a successfully business entrepreneur and brand growth in a short period of time
- Collaboratimg with Turbulence Press Paris in the development of a trimestral National Magazine for Julie Andrieu
- Serviced high end clients including presidents, footballers and celebrities
- Multilingual Communication: Served as a point of contact for international guests by utilizing my French and English language skills, leading to a 30% increase in guest satisfaction.
Timeline
International Luxury Real Estate Consultant,
Luxury Dream Properties
09.2022 - Current
Personal Trainer
Freelance
07.2020 - Current
Guest Relations
Hilton Waldorf
01.2018 - 01.2021
Real Estate Agent
Espaces Atypiques
01.2016 - 02.2017
Real Estate Agent
Hunt and Harris
05.2014 - 10.2015
Guest Relations Specialist
Hilton Resort and Spa/Hilton
01.2013 - 01.2015
Nutrition, Fitness Instructor -
New Skills Acadamy
Hotel Management Training - Hotel Management
Hilton University
European Diploma -
Alliance Française
Intermediate - French & Spanish
Ghana Institute of Languages
High School Diploma - General Arts
Notre Dame Secondary School
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