Martin Kriváček
Network Specialist
Stará Bystrica
Summary
Nearly 10 years of hands-on experience in network operations, working with devices across multiple vendors and technologies. Proficient in managing and maintaining complex network infrastructures. Extensive experience in diagnosing and resolving complex network incidents, ensuring minimal downtime and quick recovery. Adept at providing on-call support to address critical issues promptly. Developed Python automation scripts to streamline network operations based on service management requirements. Demonstrated ability to create custom automation tools to enhance efficiency and support customer needs. Skilled in working with various network devices and technologies, adapting quickly to different vendor environments and ensuring seamless integration and operation.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Lead Dedicated Second Level Network Engineer
HCL Tech
Ostrava
11.2023 - Current
- Operational in-depth technical expert for complex and bespoke network solution
- Troubleshoot, classify and correlate network incidents and problems
- Provide a key trusted business partnership with customer
- Join conference calls to assist customer change or testing activity
- Writing RCA and other reports and assisting Service Managers
- Provide updates to the customer and respond to request for information
- Provide technical and service related training to Tier1 and Tier2 engineers
- In-depth technical expert for customer managed network solution
- Technical escalation point for 1st and 2nd level teams during complex incident troubleshooting
- KPI focus trough effective problem management and diligent quality checks
- Owning customer specific documentation required within operational team and for internal training purposes
- Review of Problematic/Chronic incidents
- Troubleshoot, classify and correlate network incidents and problems on second level
- Provide support outside of working hours for complex incidents - on-call
Lead Dedicated Second Level Network Engineer
Verizon Business
Ostrava
05.2021 - 10.2023
- Operational in-depth technical expert for complex and bespoke network solution
- Troubleshoot, classify and correlate network incidents and problems
- Provide a key trusted business partnership with customer
- Join conference calls to assist customer change or testing activity
- Writing RCA and other reports and assisting Service Managers
- Provide updates to the customer and respond to request for information
- Provide technical and service related training to Tier1 and Tier2 engineers
- In-depth technical expert for customer managed network solution
- Technical escalation point for 1st and 2nd level teams during complex incident troubleshooting
- KPI focus trough effective problem management and diligent quality checks
- Owning customer specific documentation required within operational team and for internal training purposes
- Review of Problematic/Chronic incidents
- Troubleshoot, classify and correlate network incidents and problems on second level
- Provide support outside of working hours for complex incidents - on-call
Dedicated Second Level Network Specialist
Verizon Business
Ostrava
09.2018 - 04.2021
- Operational in-depth technical expert for complex and bespoke network solution
- Troubleshoot, classify and correlate network incidents and problems
- Provide a key trusted business partnership with customer
- Join conference calls to assist customer change or testing activity
- Writing RCA and other reports and assisting Service Managers
- Provide updates to the customer and respond to request for information
- Provide technical and service related training to Tier1 engineers
- In-depth technical expert for customer managed network solution
- Technical escalation point for 1st and 2nd level teams during complex incident troubleshooting
- KPI focus trough effective problem management and diligent quality checks
- Owning customer specific documentation required within operational team and for internal training purposes
- Review of Problematic/Chronic incidents
- Troubleshoot, classify and correlate network incidents and problems on second level
- Provide support outside of working hours for complex problems - on-call
Senior Telecommunications Specialist
OKIN BPS
Ostrava
07.2016 - 08.2018
- Reduced downtime by proactively monitoring system performance and addressing potential issues before escalation.
- Expedited issue resolution times using advanced diagnostic tools to assess root causes accurately and recommend effective remediation measures efficiently.
- Resolves incidents in IP networks
- Performs troubleshooting on customer networks
- Maintain good understanding of customers needs
- Working closely with engineering teams responsible for customers networks
- Managing a workload of 15-25 incidents per day, while also handling calls from customers and suppliers.
- Providing guidance and support to junior colleagues.
Junior Telecommunication Specialist
OKIN BPS
Ostrava
05.2015 - 06.2016
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Working closely with engineering teams responsible for customer's network
- Resolving incident and handling trouble tickets in IP networks
- Managing a workload of 15-25 incidents per day, while also handling calls from customers and suppliers.
- Performs troubleshooting on customer network
- Initiating activities to restore service
- Working with technical support of suppliers
Education
Master of Science - Communication And Information Technology
VSB - Technical University of Ostrava
Ostrava 09.2010 - 05.2016
Skills
Network Troubleshooting
Change Management
Documentation Writing
Packet trace analysis
Aruba Switches / Wireless
Cisco Switches / Wireless
Juniper Routers / Switches
HP switches
Versa devices
Python scripting
Ansible
Languages
English
Advanced (C1)
Certification
CCNP-Enterprise
Interests
Home automation
Timeline
CCNP-Enterprise
06-2026
Lead Dedicated Second Level Network Engineer
HCL Tech
11.2023 - Current
Lead Dedicated Second Level Network Engineer
Verizon Business
05.2021 - 10.2023
Dedicated Second Level Network Specialist
Verizon Business
09.2018 - 04.2021
Senior Telecommunications Specialist
OKIN BPS
07.2016 - 08.2018
Junior Telecommunication Specialist
OKIN BPS
05.2015 - 06.2016
Master of Science - Communication And Information Technology
VSB - Technical University of Ostrava
09.2010 - 05.2016
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