Marlène Dias
Samora Correia,Portugal
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Operational Permanent Control Professionnal
Cardif Support
Lisbonne
10.2024 - Current
- Successfully delivered on tasks within tight deadlines.
- Supported team by demonstrating respect and willingness to help.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Specialist Saving Policy Management Agent
Cardif Services
Lisbonne
11.2014 - 10.2024
- Increased client satisfaction by providing specialised support and advice.
- Delivered exceptional customer service to ensure repeat business and referrals.
- Improved workflow efficiency with thorough process analysis.
- Managed high-risk projects, ensuring safety compliance at all times.
- Analysed complex datasets for improved decision-making processes.
- Resolved technical issues promptly, enhancing overall system performance.
- Led training sessions for staff skill improvement.
- Facilitated productive team meetings, fostering a collaborative work environment.
Team Leader - projet Bouygues Telecom
Teleperformance
Lisbonne
03.2009 - 11.2014
- Increased team cohesion by implementing regular feedback sessions.
- Coordinated daily tasks, ensuring smooth workflow within the team.
- Fostered a high-performing environment to drive productivity and quality.
- Developed strategies for improved performance level across the team.
- Resolved conflicts effectively, promoting harmony within the workforce.
- Encouraged open communication, fostering a positive work culture.
- Monitored daily operations whilst reducing operational cost significantly.
- Delegated tasks to make best use of individuals' skills.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Education
Licence - Langues, Litteratures et Cultures Français et Espagnol
Université Classique de Lisbonne - FLUL
Lisbonne 09.2005 - 05.2009
Post - Graduation - Traduction - Français - Espagnol
Université Classique de Lisbonne - FLUL
Lisbonne 09.2009 - 05.2011
CAP - Formação Pedagógica Inicial de Formadores
NERSANT(associação empresarial)
Benavente, Portugal 04.2012 - 06.2012
Skills
- Flexible communication style
- Risk analysis
- Operational efficiency
- Excel proficiency
- Written and verbal communication
- Technical knowledge
- Internal controls establishment
- Inventory control techniques
- Knowledge of gaap standards
- Commitment to ethics
- Executive decision-making
- Bank relationship management
- Advanced analytical thinking
- Problem-solving
- Communication skills
- Public speaking
Langues
Français
Native
Anglais
Intermediate
Espagnol
Elementary
Italien
Beginner
Portuguese
Native
Centres d’intérêt
Pratique du Kenpo depuis 5 ans, Musique, Littérature tout types
Timeline
Operational Permanent Control Professionnal
Cardif Support
10.2024 - Current
Specialist Saving Policy Management Agent
Cardif Services
11.2014 - 10.2024
CAP - Formação Pedagógica Inicial de Formadores
NERSANT(associação empresarial)
04.2012 - 06.2012
Post - Graduation - Traduction - Français - Espagnol
Université Classique de Lisbonne - FLUL
09.2009 - 05.2011
Team Leader - projet Bouygues Telecom
Teleperformance
03.2009 - 11.2014
Licence - Langues, Litteratures et Cultures Français et Espagnol
Université Classique de Lisbonne - FLUL
09.2005 - 05.2009