MARINE JACQUOT
Mouvaux
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
10
10
years of professional experience
Work History
Customer Success Manager and Sales Manager
COALLIS
Marcq en Baroeul
01.2022 - Current
- Researched new technologies and initiatives to improve customer experience.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Conducted regular check-ins with clients to ensure their needs were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Created and presented monthly reports to management on sales performance.
- Created reports outlining customer usage and retention metrics.
- Monitored KPIs to assess customer engagement.
- Established relationships with key clients, while maintaining existing customer base.
- Analyzed customer data to identify trends, issues, and opportunities for improvement.
- Managed daily operations of sales department, including supervision of staff members.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
Order Administrator and Customer Care
AFFECTIVE
Lille
09.2019 - 01.2022
- Created the job position and the department
- Provided support to sales team by responding to customer inquiries concerning order status, shipping and invoicing matters.
- Processed returns and exchanges according to established policies and procedures.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Ensured timely communication with customers regarding changes in product availability or delivery schedules.
- Collaborated with other departments such as marketing, merchandising, operations, to ensure smooth functioning of overall store operations.
- Maintained and updated order tracking system to ensure accuracy in order processing.
- Resolved issues related to incorrect pricing, delivery dates, payment terms or other discrepancies.
Shipment Coordinator
OKAIDI (fixed term contract)
Roubaix
01.2019 - 09.2019
- Created purchase orders for suppliers based on customer requirements.
- Monitored inventory levels, placing replenishment orders when necessary to maintain stock levels.
- Replenished items to maintain stock availability.
- Scheduled materials shipments and transportation for on-time delivery, reducing delays.
Capacity Planer
KIABI (Fixed term contract)
Hem
11.2017 - 05.2018
- Prepared and maintained accurate records of production processes, materials used, and finished products.
- Monitored inventory levels of raw materials and ensured timely replenishment.
- Communicated with vendors to order supplies needed for production operations.
Order Administrator and Customer Care
COTTON BLUE (fixed-term contract)
Villeneuve d'Ascq
11.2016 - 11.2017
- Maintained and updated order tracking system to ensure accuracy in order processing.
- Reviewed purchase orders for accuracy and completeness prior to entering into the system.
- Ensured timely communication with customers regarding changes in product availability or delivery schedules.
Operational Process Manager
DECATHLON (V.I.E contract)
Bangalore
09.2014 - 11.2016
- Developed process improvement plans to streamline business operations and boost efficiency for India and Bangladesh
- Provided leadership in the development of process mapping techniques to optimize performance outcomes.
- Implemented new procedures to reduce waste, increase productivity, and enhance customer satisfaction.
- Identified opportunities for automation and implemented appropriate solutions.
Education
M.D. - International Business Management
ESTICE
Lille11-2015
Bachelor's Degree - International Business
ESTICE
Lille06-2013
High School Diploma -
Lycée Notre Dame De La Tilloye
Compiègne06-2009
Junior High Education
University Preparatory of School / Junior Year
Redding, USASkills
- Office tools (Word, Excel, Power point)
- CRM Software ( in charge of the development and implementation of a new software for sales team in Coallis)
- Client Relations
- Strategic Planning
- Customer Account Management
- Business Development
- Pipeline Development
- Sales management
- Customer Service
- Schedule Management
Affiliations
- Triathlon (part of the Wasquehal Triathlon team) and especially running competition
- Reading to relax and enjoy quiet time
- Firefighter as a volonteer on my free time (in process)
Accomplishments
- 3 marathons and 4th one coming up soon
- 1 half-ironman
Languages
French
First Language
English
Advanced (C1)
C1
Spanish
Upper Intermediate (B2)
B2
Russian
Elementary (A2)
A2
Timeline
Customer Success Manager and Sales Manager
COALLIS
01.2022 - Current
Order Administrator and Customer Care
AFFECTIVE
09.2019 - 01.2022
Shipment Coordinator
OKAIDI (fixed term contract)
01.2019 - 09.2019
Capacity Planer
KIABI (Fixed term contract)
11.2017 - 05.2018
Order Administrator and Customer Care
COTTON BLUE (fixed-term contract)
11.2016 - 11.2017
Operational Process Manager
DECATHLON (V.I.E contract)
09.2014 - 11.2016
M.D. - International Business Management
ESTICE
Bachelor's Degree - International Business
ESTICE
High School Diploma -
Lycée Notre Dame De La Tilloye
Junior High Education
University Preparatory of School / Junior Year
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