Marina Guignon
Toulouse
Summary
Hospitality professional accomplished in running properties with latest strategies and successful approaches for reaching customers. Record of keeping property full and operating profitably. Seeks out opportunities to enhance business profile and build long-term customer loyalty.
Overview
11
11
years of professional experience
Work History
Operations Manager
Banff Caribou Properties
Banff
06.2022 - 06.2023
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Residential Division Manager
Banff Caribou Properties
Banff
06.2018 - 06.2022
- Initiated programs designed to enhance resident satisfaction ratings through improved customer service delivery.
- Mitigated financial discrepancies by accurately managing monthly rent payments and tenant invoices.
- Coordinated the acquisition of materials, supplies, and services necessary for building repair and upkeep.
- Provided guidance to tenants regarding lease agreements, rental processes, rules and regulations.
- Prepared monthly reports summarizing the financial performance of each property unit.
- Managed security policies to effectively protect 500 residents and more than 5 staff.
Regional General Manager
Waymarker Hospitality
Canmore
01.2015 - 09.2017
- Developed and implemented strategies to increase sales, profitability and market share.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed relationships with key vendors to ensure competitive pricing on merchandise.
- Managed the hiring, training and performance of hotel managers within assigned region.
- Provided guidance and direction on revenue management, labour expense, customer service standards, budgeting and cost control activities and other operational matters.
General Manager
Waymarker Hospitality
Canmore
06.2013 - 01.2015
- Reviewed financial statements and reports to assess operational performance against budget targets.
- Optimized room rates to gain maximum occupancy figures, improving revenue growth and increasing market share.
- Oversaw recruiting, interviews and new employee hiring.
- Developed strategies to maximize profits through cost control and revenue generation initiatives.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
Front Office Manager
Waymarker Hospitality
Canmore
06.2012 - 06.2013
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Kept records of guest interactions, comments or complaints in order to improve service quality.
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs.
- Collaborated with housekeeping staff to ensure all rooms are ready for incoming guests.
- Handled employee discipline and termination to address policy infractions.
- Interviewed job applicants to obtain and verify information for screening and evaluation.
Education
FETAC Level 5 - Travel And Tourism
Stillorgan College of Further Education
Dublin05-2011
Skills
- Business and Operations Management
- P&L Management
- Procedure Development
- Team Building/Leadership
- Problem-Solving
- Staff Management
Languages
French
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Operations Manager
Banff Caribou Properties
06.2022 - 06.2023
Residential Division Manager
Banff Caribou Properties
06.2018 - 06.2022
Regional General Manager
Waymarker Hospitality
01.2015 - 09.2017
General Manager
Waymarker Hospitality
06.2013 - 01.2015
Front Office Manager
Waymarker Hospitality
06.2012 - 06.2013
FETAC Level 5 - Travel And Tourism
Stillorgan College of Further Education
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