Marina Dzhanyan
Banking Professional
Tignieu
Summary
Skilled banking professional with 5 years of experience in both frontline and back-office operations. Expertise in customer relationship management and fintech innovations. Currently seeking opportunities to contribute to payment systems and digital transformation in the banking sector.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
4
4
Languages
Work History
Payment Cards Operations Officer
Byblos Bank Armenia CJSC
Yerevan
02.2022 - 04.2024
- Executing back office operations related to issuance, closure and service of plastic cards;
- Handling transactions clearing and settlement process;
- Executing and monitoring chargeback request via MasterCard platform
- Fraud monitoring
- Registration of new POS terminals and ATMs in the banking system and handling technical monitoring
- Implemented such digital payment projects as Apple Pay, Google Pay, mobile POS and ;
- Preparation of internal and external reports.
Customer Service Representative
ID Bank CJSC
Yerevan
09.2018 - 09.2021
- Processing and provision of gold-pledged loans;
- Identification of clients' needs, attraction of new clients;
- Implementation of sales/cross-sales of services rendered by the Bank;
- Implementation of settlement services (cash and non-cash);
- Opening, servicing of client accounts, implementation of payment and settlement transactions;
- Implementation of cash and non-cash foreign currency purchase and sale.
Education
MBA - Business Management (recognised in France BAC+7)
Public Administration Academy of The RA
Yerevan 09.2021 - 07.2023
Bachelor of Science - Linguistics (recognised in France BAC+5)
Yerevan State Linguistic University After V.Brusov
Yerevan 09.2013 - 07.2017
Skills
Teamwork
Problem-solving
Time management
Critical thinking
Certification
Certified Digital Payments, Mastercard - Jul 2023
Timeline
Payment Cards Operations Officer
Byblos Bank Armenia CJSC
02.2022 - 04.2024
MBA - Business Management (recognised in France BAC+7)
Public Administration Academy of The RA
09.2021 - 07.2023
Customer Service Representative
ID Bank CJSC
09.2018 - 09.2021
Bachelor of Science - Linguistics (recognised in France BAC+5)
Yerevan State Linguistic University After V.Brusov
09.2013 - 07.2017
Certified Digital Payments, Mastercard - Jul 2023
Project Management, LinkedIn - Dec 2022
Introduction to R programming, DataMotus - Jun 2023
High-impact business writing, UCI - Jan 2023
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