Mariette LACHAUD
ANNECY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Team Leader VIP Team
FCM Travel
11.2023 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Devised and implemented processes and procedures to streamline operations.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
Senior Business Travel Consultant VIP
FCM Travel Solutions
02.2019 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Helped customers with visa applications.
- Organized travel itineraries for high-level clients and business executives.
- Organized limousines services, concierge services,...
Sales Manager
Flexistayz
12.2017 - 08.2018
- Established and cultivated solid business relationships with new or existing customers.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Identifying potential customers or clients.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Guest Service Agent
The Windsor Hotel
07.2017 - 12.2017
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Collected room deposits, fees, and payments.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
Senior Guest Service Agent
The QT Hotel
02.2017 - 07.2017
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
Guest Service Agent
Les Privilodges Appart - Hotel
01.2016 - 01.2017
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Yield management
Tourist Information Officer
Toursim Office Lac D'Annecy
05.2014 - 09.2015
- Trained apprentice guides to educate on information to present to tourists and travelers.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
Tourist Information Officer
Tourism Office Le Grand-Bornand
09.2011 - 09.2013
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Planned and executed efficient tour routes by using maps and other navigational tools.
- Trained apprentice guides to educate on information to present to tourists and travelers.
Education
Bachelor - Tourism And Travel Management
IAE Savoie Mont-Blanc
Chambéry, France09.2015
Bachelor - Tourism Management
NHTV University of Applied Sciences
Breda, Netherlands07.2015
Certificat - Local Tourism
MFR
Annecy-le-Vieux, France07.2013
Skills
- VIP services
- Client Service
- Documentation and Reporting
- Work Planning
- Attention to Detail
- Problem-Solving
- Team Supervision
- Complaint Resolution
Languages
English
Advanced (C1)
FRANCAIS
Bilingual or Proficient (C2)
Timeline
Team Leader VIP Team
FCM Travel
11.2023 - Current
Senior Business Travel Consultant VIP
FCM Travel Solutions
02.2019 - Current
Sales Manager
Flexistayz
12.2017 - 08.2018
Guest Service Agent
The Windsor Hotel
07.2017 - 12.2017
Senior Guest Service Agent
The QT Hotel
02.2017 - 07.2017
Guest Service Agent
Les Privilodges Appart - Hotel
01.2016 - 01.2017
Tourist Information Officer
Toursim Office Lac D'Annecy
05.2014 - 09.2015
Tourist Information Officer
Tourism Office Le Grand-Bornand
09.2011 - 09.2013
Bachelor - Tourism And Travel Management
IAE Savoie Mont-Blanc
Bachelor - Tourism Management
NHTV University of Applied Sciences
Certificat - Local Tourism
MFR
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