Mariem MECHRI

• Managed and tracked technical incidents using Jira.
• Coordinated with internal teams and clients to ensure prompt issue resolution.
• Collaborated with project teams to test and implement new solutions.
• Worked closely with the marketing team to implement customer-requested evolutions.
• Provided support on EMV issues and guided partners through the certification process.
• Offered assistance with unattended solutions and supported integration projects.

• Provided support to customers using Ingenico Telium and Tetra terminals.
• Delivered customer support within a JIRA-based environment.
• Conducted training sessions both abroad and in France for regional customers and partners (covering 52 countries and over 100 clients).
• Offered consultancy services on payment systems, including:

* Designing EMV-certified payment applications (Amex, Mastercard, Visa, Rupay, Quickpass....).
* Managing contact EMV flow and certification tests (ADVT, MTIP, Fime tools).
* Providing expertise in NFC (Near Field Communication), P2PE encryption, PCI, PKI, ISO, and other payment-related standards.

• Contributed to key regional projects, including: Certification of a payment application for MCB (the largest bank in Mauritius).
  EMV migration in Israel.
  Deployment of the MSH solution in Israel.
  Implementation of a major unattended project in the Emirates.
  

• Customer support for product users.
• Follow-up maintenance meeting for the Omega2 application.
• Analysis and correction of bugs reported by users.

• Development in C and Linux shell for the calculation and synchronization features of the Omega2 application and performing regression testing using SQL.
• Writing functional and technical documentation related to the reinsurance contract lifecycle, including entering acceptance and retrocession treaties.
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• Development in C of payment application for different customers
• Analysis and correction of bugs reported by customer