Marie Verbrugghe

Reporting

• Provide monthly top line reporting to follow the achievement vs last year and budget (cradles, turnover and ASP)
• Built sales forecasts to reflect desired productivity targets.
• Developed and implemented sales performance metrics to monitor progress against goals.

Continuous Improvement

• Facilitated cross-functional collaboration between different departments in order to drive efficiency in operations.
• Provided guidance and support to ensure successful implementation of new processes or systems.
• Used change methodologies to increase sales and led projects for increased productivity.
• Modified existing software systems to enhance performance and add new features.

Strategic Recommendations

• Collaborated with marketing teams to develop strategies that would generate qualified leads.
• Evaluated current processes and procedures related to the Sales function and developed recommendations for improvements.
• Identified areas of improvement for sales teams, created action plans, and monitored progress.

CRM Training

• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Provided training and support for team members on how to use the CRM system effectively.

CRM Improvement / Sales Process Optimization

• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
• Implemented new features and updates as part of ongoing optimization process.
• Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
• Prioritized and organized tasks to efficiently accomplish service goals.

• Created training modules and documentation to train all CRM users (130 people from various teams)
• Coached, mentored and trained team members in order to improve their job performance.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
• Established processes to ensure efficient workflow throughout the organization.

As a Salesforce Functional Consultant I worked for many clients in various line of business (insurance, retail, automobile, energy)

• Assisted in setting up automated processes within the CRM system to improve customer experience.
• Implemented new features and updates as part of ongoing optimization process.
• Delegated work to staff, setting priorities and goals.
• Conducted user testing with customers to assess usability of the CRM interface.
• Analyzed customer data and identified trends to inform the design of the CRM platform.
• Provided training and support for team members on how to use the CRM system effectively.
• Configured custom fields and developed workflows to ensure accuracy of data capture.
• Completed day-to-day duties accurately and efficiently.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.

Innovation Project Owner

Installation of services in shopping centers (France and the UK) = brief redaction, bid sollicitation, selection of providers, negociation, implementation of the service (kids area, charging stations, digital walls, etc)

CRM Training and Improvement

Training of the Sales teams

Improvement of the tools to gain productivity

Product Launch

• Coordination of the launch of the Wave Music System

Operational Marketing

• Deployment of the Christmas Campaign in Bose shops around Europe