Marie Marinelli
PARIS
Overview
10
10
years of professional experience
Work History
Ticketing Manager
Paris 2024 Olympic & Paralympic Games
Paris
04.2021 - 10.2024
- Led the deployment of a fully digital ticketing solution, including an integrated mobile app for enhanced user experience.
- Oversaw supplier negotiations, specifications, and the successful launch of various ticketing platforms for public and stakeholder use.
- Directed the integration and testing of ticketing systems.
- Coordinating both on-site and remote teams to ensure smooth game-time operations.
- Assisted in the development of ticketing policies and procedures to ensure customer satisfaction.
- Analyzed customer feedback regarding ticketing issues and developed solutions to address complaints.
- Maintained accurate records of all ticketing transactions including purchases, refunds, cancellations and exchanges.
- Ensured compliance with applicable laws relating to event planning and ticketing activities.
- Collaborated with stakeholders across departments such as marketing, finance and operations to ensure smooth operations of the ticketing process.
- Conducted periodic audits to verify accuracy of data entered into the ticketing system database.
- Planned and executed event-based ticketing processes and timelines to offer seamless customer experiences from launch through event admissions.
Digital Project Consultant
Aldea - Intm
Paris
01.2017 - 04.2021
- Supported ticketing, CRM, website, and mobile app projects for cultural and sports clients.
- Responsibilities included requirements gathering, RFP management, and project oversight.
- Developed digital marketing strategies and business strategy
- Provided operational support during events.
- Conducted meetings with stakeholders to identify objectives, scope, and requirements for projects.
- Created detailed reports outlining progress on various projects.
- Monitored progress of multiple projects and identified areas where improvements could be made.
Marketing & Communication Executive
Iloveguido
Paris
01.2016 - 12.2016
- Boosted visibility of the platform through digital marketing initiatives and community engagement.
- Conducted market analysis and executed social media strategies to increase platform engagement.
- Developed and executed integrated marketing campaigns across multiple channels.
- Conducted market research to identify new opportunities for growth.
- Managed the design and production of promotional materials, such as brochures, flyers and advertisements.
- Created content for websites, blogs and social media platforms.
Junior Consultant Organisation and Strategy
In Extenso Tourism and Culture
Paris
04.2015 - 12.2015
- Conducted market research, strategy planning, and stakeholder coordination for tourism and cultural development projects.
- Developed and implemented strategies to improve customer satisfaction.
- Analyzed client data and provided insights to optimize processes.
- Conducted research on industry trends, competitors, and market opportunities.
- Generated reports on project progress for senior management review.
- Assisted in the creation of presentations for clients outlining solutions and recommendations.
- Provided technical support to ensure successful implementation of projects.
Education
Master’s in Organization, Strategy, And Info
Université Paris 1 Panthéon-Sorbonne, 2014-2015
Paris09-2015
Master’s in Cultural Economics
Université Paris 1 Panthéon-Sorbonne
Paris09-2014
Bachelor’s in Applied Economics
Université Paris 1 Panthéon-Sorbonne
Paris06-2012
Skills
- Event Technology: Digital ticketing solutions, app UX/UI, cybersecurity coordination
- Data Analysis
- Revenue Growth
- Business Analysis
- Plan projects
- Quality Control
- Problem-solving abilities
- Reporting and documenting
- Professionalism
- Employee Training
- Collaborate cross-functionally
- Multitasking
- Innovation management
- Crisis Management
- Operations Management
- Time management abilities
- Negotiation
- Team building
- Adaptability
- Performance Management
- Customer Relations
- Communication Skills
- Multitasking Abilities
- Change Management
- Marketing strategy
- Sales strategy
- Problem-solving aptitude
- Marketing Management
- Project Management
- Risk Management
- Pricing strategy
- Revenue management
- Policy administration
- Cross-functional team leadership
Languages
French
First Language
English
Proficient (C2)
C2
Italian
Intermediate (B1)
B1
Timeline
Ticketing Manager
Paris 2024 Olympic & Paralympic Games
04.2021 - 10.2024
Digital Project Consultant
Aldea - Intm
01.2017 - 04.2021
Marketing & Communication Executive
Iloveguido
01.2016 - 12.2016
Junior Consultant Organisation and Strategy
In Extenso Tourism and Culture
04.2015 - 12.2015
Master’s in Organization, Strategy, And Info
Université Paris 1 Panthéon-Sorbonne, 2014-2015
Master’s in Cultural Economics
Université Paris 1 Panthéon-Sorbonne
Bachelor’s in Applied Economics
Université Paris 1 Panthéon-Sorbonne