Marie ESCHENMANN

Email: glorialutchumun04@gmail.com

Driving Licence: B

Languages: French (native), English (native)

PROFESSIONAL SUMMARY

Detail-oriented Administrative and Client Relations Specialist with 4+ years of experience in insurance, customer service, and financial services. Strong background in claims management, client support, document processing, and back-office operations. Skilled in handling high-volume administrative tasks, analysing customer needs, and ensuring regulatory compliance. Adaptable, organised, and capable of working efficiently in fast-paced environments. Seeking a long-term opportunity as an Administrative Assistant.

ADDITIONAL INFORMATION

• International travel experience (Germany, Poland, Greece etc)
• Interests: Handball, swimming, dance, singing

KEY SKILLS

Administrative & Back-Office Skills

• Data entry & document processing
• Calendar management & scheduling
• File organisation & records management
• Contract and policy preparation
• CRM & customer database management

Client Support & Communication

• Customer service (phone, email, chat)
• Case follow-up & issue resolution
• Claims processing & reporting
• Complaint handling
• Stakeholder communication

Technical & Professional Skills

• Risk assessment
• Report writing
• Insurance claims evaluation
• Multi-tasking & prioritisation
• Team collaboration
• Problem solving
• Adaptability

• Handball
• Loisirs
• Natation
• Chant

PROFESSIONAL EXPERIENCE

Client Advisor – Retail Banking

Caisse d’Épargne Grand Est Europe – Haguenau, France

06/2025 – Present

• Customer portfolio management and advisory.
• Needs analysis and personalised financial solutions.
• Administrative follow-up of client files and compliance with banking procedures.

Banking & Insurance Apprenticeship

AXA – France

11/2024 – 06/2025

• Supported clients in savings, protection, and insurance needs.
• Analysed financial situations to provide tailored recommendations.
• Performed administrative follow-up of contracts and client documentation.
• Ensured compliance with internal and regulatory standards.

Insurance Claims Specialist – Property Claims

Inter Mutuelle Habitat – Schiltigheim, France

12/2021 – 11/2024

• Managed property insurance claims from opening to closure.
• Performed remote expertise: damage assessment, reports, indemnification.
• Coordinated with experts, contractors, and clients for claim settlements.
• Processed incoming calls, emails, and letters while ensuring confidentiality.
• Handled complaints and ensured timely resolution.

Customer Advisor

Allianz Assurance – Mauritius

12/2018 – 07/2019

• Responded to customer inquiries (phone, email) and provided tailored solutions.
• Supported back-office tasks and administrative processing.
• Handled client files, updated records, and ensured customer satisfaction.

Client Relations Officer

BlueLink – Air France Subsidiary – Mauritius

12/2017 – 11/2018

• Managed customer service operations via phone, email, and chat.
• Analysed customer needs and provided suitable solutions.
• Processed claims, disputes, and administrative tasks.
• Maintained customer accounts and ensured service quality.