Marie-Claire Vincent
Bretignolles-sur-Mer
Summary
Senior management professional, combining deep understanding of business operations with commitment to driving team success and achieving significant results. I have proven adaptability in dynamic environments and a collaborative approach to problem-solving and decision-making.
Experienced with strategic planning, I also enjoy environments fostering collaboration, efficiency and innovation.
Overview
26
26
years of professional experience
Work History
Senior Manager
H+K Europe
05.2023 - Current
- Leading sales teams in 3 major European countries, France, Germany and Italy, for the McDonald's account.
- Developed and implemented strategic initiatives to drive revenue growth across multiple markets.
- Nurturing strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Managing resources to maximize productivity and profitability.
- Collaboration with marketing to design promotions, driving customer engagement and revenue growth.
- Overseeing innovations and developments initiatives.
- Define clear targets and objectives and communicate to the sales team.
- Supervising budgeting and forecasting, ensuring alignment with corporate financial objectives.
Key Account Manager
H+K Manufacturing Ultd
04.2005 - 05.2023
- Built and maintained strong client relationships to drive business growth and revenue (increased online orders by 10% YoY)
- Collaborated with cross-functional teams to deliver tailored solutions meeting client needs.
- Led contract negotiations, ensuring favorable terms that aligned with company objectives.
- Conducted twice-yearly business reviews with clients, reinforcing partnerships and uncovering additional needs.
- Developed and delivered presentations to key customers to position products and services.
- Conducted comprehensive market analysis to identify new sales opportunities, significantly expanding client base (CRM implementation).
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
Project coordinator
H&K Dublin
01.2003 - 01.2005
- Responsible for new stores projects, from kitchen layouts through to invoicing.
- Surveying existing stores to determine best options for their equipment renewal.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Customer Services Representative
H&K Dublin
01.2000 - 01.2003
- Responded to customer requests for products, services, and company information.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Contributed to sales growth by upselling products and services. Implemented web-shop in France.
Education
Associate of Arts - English, German
Aston University
Birmingham05.1999
Bachelor of Arts - History, Civilization, Literature, German Language, Business & Communication strategies
Universite Du Maine
Le Mans05.1997
Skills
- Building relationships with key stakeholders
- Skilled in analytical decision making
- Strategic planning
- Cross-functional team collaboration
- Dedicated and detail-oriented
- Expense tracking and analysis
Languages
French
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Intermediate (B1)
Timeline
Senior Manager
H+K Europe
05.2023 - Current
Key Account Manager
H+K Manufacturing Ultd
04.2005 - 05.2023
Project coordinator
H&K Dublin
01.2003 - 01.2005
Customer Services Representative
H&K Dublin
01.2000 - 01.2003
Associate of Arts - English, German
Aston University
Bachelor of Arts - History, Civilization, Literature, German Language, Business & Communication strategies
Universite Du Maine
INTERESTS
Running, literature, travel with my family