Mariam Leslie Dyawondo Cisse
Doix
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operations Director
Thales Energy gabon (Creating)
Port Gentil
08.2022 - Current
- Developed and implemented strategies to ensure successful data collection and analysis for enterprise-level projects.
- Researched potential clients and identified key decision makers.
- Drafted marketing materials such as brochures, flyers, newsletters for promotional activities.
Insurance Coordinator
Apivia Macif Mutuelle
La Rochelle
12.2022 - 05.2024
- Performed customer service duties such as answering inquiries including billing issues , providing information and resolving customer complaints.
- Analyzed current processes for identifying areas where improvements could be made in order to increase efficiency.
Insurance Coordinator
Macif
Niort
01.2022 - 06.2022
- Responded promptly to customer inquiries regarding billing issues or policy updates.
- Evaluated customer feedback on products and services offered by the company in order to identify areas of improvement.
Sales Administrative Coordinator
Huhtamaki
Ile D'Elle
08.2018 - 07.2021
- Responded requests regarding products, services, orders, delivery in France and abroad.
- Processed invoices and tracked payments received from customers, Inputted customer orders into the company's database system accurately and promptly.
- Provided technical support for freight forwarding services such as air freight, ocean freight, ground transport.
International Operations Coordinator
International SOS
Levallois-Perret
06.2017 - 06.2018
- Provided operations and logistics expertise in the understanding and fulfillment of requests for assistance from our clients, in collaboration with medical and security professionals
- Plan and coordinate the full range services for clients, utilizing the internal resources of International SOS and external correspondents where necessary.
Customer Sales Representative
Société Gabonaise de représentation
Port Gentil
04.2012 - 03.2015
- Created customized presentations for prospective clients based on their needs.
- Followed up with customers after sale and delivery to ensure satisfaction and resolve any issues that arise.
Education
Certificate - Contract Law: From Trust To Promise To Contract
Harvard Online Learning
Internet10-2022
Master of Science - International Oil And Gas Management
University of Dundee
Dundee, Scotland11-2016
Baccalaureus of Technology - Marketing
Tshwane University of Technology
Pretoria, South Africa02-2011
National Diploma - Marketing
Tshwane University of Technology
Pretoria, South Africa12-2008
Skills
- Customer Account Management
- Logistics Management
- General freight forwarding operations (land, air, and sea)
- Continuous Improvement
- Strategic planning and execution
- Customer Service Management
- Teamwork and Collaboration
- Client Relations
Certification
- Process Safety Management Framework - The Energy Institute - Aberdeen - Scotland
- Production Efficiency Trends in the North Sea- The Energy Institute . Aberdeen- Scotland
Timeline
Insurance Coordinator
Apivia Macif Mutuelle
12.2022 - 05.2024
Operations Director
Thales Energy gabon (Creating)
08.2022 - Current
Insurance Coordinator
Macif
01.2022 - 06.2022
Sales Administrative Coordinator
Huhtamaki
08.2018 - 07.2021
International Operations Coordinator
International SOS
06.2017 - 06.2018
Customer Sales Representative
Société Gabonaise de représentation
04.2012 - 03.2015
Certificate - Contract Law: From Trust To Promise To Contract
Harvard Online Learning
Master of Science - International Oil And Gas Management
University of Dundee
Baccalaureus of Technology - Marketing
Tshwane University of Technology
National Diploma - Marketing
Tshwane University of Technology
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