Maria Karagiannopoulou
Orléans
Summary
Experienced professional with expertise in customer service and project management, consistently delivering exceptional results and driving process improvements. Skilled in risk identification, milestone achievement, and deliverable management, with a focus on enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Production Supervisor
Airmust E-Liquide
Orléans
07.2024 - 06.2025
- I assist in coordinating daily operations, ensuring a smooth workflow, and supporting the team in meeting production goals.
- My responsibilities include monitoring progress, maintaining quality standards, and helping to improve efficiency across all stages of the process.
Financial Officer (Purser Officer)
Levante Ferries
04.2023 - 12.2023
- Oversight of the ship's financial status and archiving contracts, payment orders, and other documents.
- Preparation of contracts for sailors, creation of official documents and files for port authorities.
- Continuous communication with crew members and resolution of financial disputes.
- Preparation of sailors' payroll monthly and submission for company payment.
Maritime Employee
Levante Ferries
Zakynthos
03.2020 - 03.2023
- Customer service at our offices responds to customer requests via phone and email, and handles ticket sales and issuance.
- Training of six new partners. Respond to customer requests by phone and email.
- Performed initial client assessment and analysis to begin research process.
- Completed day-to-day duties accurately and efficiently.
Administrative and Technical Support
Interreg Greece - Italy Ionian Islands
03.2021 - 12.2022
- Creation and submission of technical and financial reports to the European Commission and technical preparation of deliverables within the project & support in the coordination/management of the team.
- Monitoring timelines, budget, quality control, and coordination of work meetings and activities.
- Participation in project meetings and international work meetings, support in communication activities and networking actions.
Project Technical Support
University of Western Macedonia
Karlsruhe
10.2020 - 12.2020
- Cesim: Business Simulation Games: Greek Team Technical Support Manager.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
International Relations Office (Intern)
University of Maribor
Maribor
03.2019 - 09.2019
- Organization of the International Relations Office of the Economic School and management of student mobility programs (Erasmus, CEEPUS, Bilateral, etc.) and communication with partner institutions and organizations.
- Organization of international conferences and meetings & participation in activities and international conferences, and organization of the 3rd International Scientific Conference Teaching Methods for Economics and Business Sciences.
Education
TRAINING CERTIFICATE ΙΝ Basic principles in human resources management - Greece
University of Patras
Greece06-2025
MASTER'S DEGREE - E-BUSINESS AND DIGITAL MARKETING
University of Western Macedonia
Greece01.2022
BACHELOR'S DEGREE - MANAGEMENT SCIENCE AND TECHNOLOGY
University of Western Macedonia
Greece01.2020
ERASMUS + - Spain
University of Castilla
Spain01.2020
Skills
- SAP ERP and MS Office
- Google Analytics and SPSS
- Project management and digital marketing
- Customer service and support
- Adaptability and teamwork
- Problem-solving and critical thinking
- Time management and organization
- Effective communication
- Human resources management
Languages
Greek
First Language
English
Proficient (C2)
C2
Spanish
Intermediate (B1)
B1
French
Beginner (A1)
A1
Volunteer activity
- Volunteer activity at the Association for the Protection of the Sea Turtle ARCHELON
- Volunteer activity at ETH, O.ZA, (volunteer group of Zakynthos)
- Volunteer activity at Το Χαμόγελο του Παιδιού - The Smile of the Child
- Volunteer staff at the Greek Guiding Association
- Youth Speak Forum, Greece Ambassador
References
References available upon request.
Timeline
Production Supervisor
Airmust E-Liquide
07.2024 - 06.2025
Financial Officer (Purser Officer)
Levante Ferries
04.2023 - 12.2023
Administrative and Technical Support
Interreg Greece - Italy Ionian Islands
03.2021 - 12.2022
Project Technical Support
University of Western Macedonia
10.2020 - 12.2020
Maritime Employee
Levante Ferries
03.2020 - 03.2023
International Relations Office (Intern)
University of Maribor
03.2019 - 09.2019
TRAINING CERTIFICATE ΙΝ Basic principles in human resources management - Greece
University of Patras
MASTER'S DEGREE - E-BUSINESS AND DIGITAL MARKETING
University of Western Macedonia
BACHELOR'S DEGREE - MANAGEMENT SCIENCE AND TECHNOLOGY
University of Western Macedonia
ERASMUS + - Spain
University of Castilla
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