MARIA BENDAAS

LYON

Summary

Dynamic and service-oriented aviation professional with 10 years of experience in airport ground operations and customer service, including extensive collaboration with major airlines such as Emirates, Swiss Air, and Air France. Proven track record in managing boarding, VIP services, PRM assistance, traffic control, and passenger recovery. Former cabin crew member with a holistic view of the passenger journey and strong leadership potential.

Resourceful Ground Operations Agent known for high productivity and efficiently completing tasks. Possess specialized skills in aircraft handling, safety procedures, and baggage management. Excel in communication, teamwork, and problem-solving to ensure smooth ground operations and passenger satisfaction.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Eager to contribute to a dynamic team and support organizational goals.

Overview

years of professional experience

Certification

Work History

GROUND OPERATIONS AGENT

Aviapartner

Lyon

01.2015 - Current

Company Overview: LYON SAINT EXUPERY AIRPORT
Acted as traffic agent for Transavia and EasyJet, coordinating aircraft turnaround and ground handling.
Handled lost & found cases and rerouted disrupted passengers.
Assisted VIP passengers and PRMs, ensuring their comfort and compliance with regulations, while enhancing the overall travel experience.
Facilitated smooth check-in and boarding processes for multiple airlines, significantly enhancing passenger satisfaction and reducing wait times.
Coordinated aircraft turnaround operations, ensuring timely departures and contributing to improved on-time performance metrics.
LYON SAINT EXUPERY AIRPORT

CABIN CREW

TwinJet

01.2014 - 01.2015

Delivered in-flight service and ensured passenger safety on regional flights.
Conducted safety briefings, checks, and emergency procedures.
Strengthened communication and service skills with international passengers.
Ensured passenger comfort and safety by executing thorough pre-flight checks, resulting in enhanced overall flight experience.

Education

HIGH BACHELOR DEGREES -

Marseille, France

01.2012

Skills

Passenger Services
Aircraft Turnaround
VIP Handling
PRM Handling
Lost & Found
Baggage Services

Passenger Recovery
Team Collaboration
Communication
Altea DCS
Check-in and boarding

Certification

Cabin Crew Attestation, ESMA Aviation Academy, 01/01/13
IATA Passenger Services Certification, 03/01/15 - Present
Emergency Procedures & Airport Regulations, 03/01/15 - Present
Safety and Security Training, 03/01/15 - Present

Languages

French, Native
English, Competent
Arabic, Novice

Languages

French

First Language

English

Upper Intermediate

Arabic

Intermediate

Timeline