Marcelle KAH
TEAM MANAGER - MULTINATIONAL
CESSON
Profil professionnel
Multinational team manager with extensive experience in performance optimization and operational management. Skilled in implementing internal procedures and analyzing KPIs, with a strong focus on service quality.
Vue d'ensemble
21
21
years of professional experience
3
3
years of post-secondary education
Expérience
Multinational Team Manager
Allianz Commercial (AGCS)
Puteaux
03.2023 - Actuel
- Team management including recruitment, training, staff supervision, as well as task organization and scheduling.
- Coordination of the team's daily activities and allocation of the portfolio.
- Leadership of teams 17 people to optimize operational performance.
- Implementation and standardization of internal process to ensure service quality and cross-department collaboration.
- Management of operational activities to ensure maximum efficiency.
Performance management and KPI improvement.
Manager Operations FOS & Master Programs - Middle Office
AXAXL
Paris
08.2019 - 02.2023
- Manager of more than 25 people based in France and Switzerland and in charge of the management of international programs for producing office and incoming business
- Portfolio analysis, backlog, reporting, follow-up of instructions
- Manage, structure and organize the activity - quality, respect of delays, planning, in line with underwriting and brokerage needs
- In collaboration with underwriters and brokers, ensure the correct implementation of global programs
- Set objectives and evaluate the performance of the employees during end of year competency based interviews
- Monitor KPIs set by the client services division top management
- Contribute to the implementation of complex global programs with underwriters and brokers
- Implementation of internal procedures built on policy administration best practices
- Ensure the correct application of internal controls
- Internal and external reporting
- Training of employees
- Department Master Liability/Financial Lines/Construction/Accident & Health
Underwriting assistant
AXA CORPORATE SOLUTIONS
Paris
08.2014 - 08.2019
- In charge of the follow-up of the client portfolio (GDF, CARREFOUR, VINCI, BOUYGUES...)
- Analysis, issuance and follow-up of contractual documents
- Definition of allocation plan and issuance of premiums/taxes/certificates
- Internal reporting
- Department Master Liability/Financial Lines/Construction
Account manager
MARSH S.A.
La Défense
03.2010 - 08.2014
- In charge of the follow-up of the customer portfolio (TECHNIP, VEOLIA, CLUB MED...)
- Analysis and follow-up of contractual documents
- Definition of allocation plan and issuance of premiums/taxes/certificates
- Department Liability: Major accounts
Reinsurance account manager
XL Re Europe Limited
Paris
09.2006 - 10.2009
- In charge of the follow-up of a reinsurance portfolio
- Study of Non-Proportional reinsurance treaties
- Risk analysis on new business
- Formatting and analysis of claims data (Study of claims triangulations)
- Internal reporting
- Correspondence with the different brokers and cedants (collection of information/values, follow-up of contractual documents...)
- Preparation of travel files
- Setting up for internal and external audits
- Casualty Underwriting Department - Major Accounts Department
Underwriter
MACSF
La Défense
06.2006 - 08.2006
- Responsible for the implementation and monitoring of policies for doctors and paramedical professionals
- Risk analysis
- Issuance of premiums
- Internal reporting
- Liability Department
Incoming Underwriting assistant (Liab./ Fleet/Property)
AIG EUROPE France
La Défense
04.2005 - 06.2005
- Implementation of key account policies
- In charge of managing International Programs
- Issuance of premiums
- Reporting
- Consolidation of information with producer offices
- International Department
Property & Casualty incoming Underwriter
ROYAL & SUNALLIANCE
Paris
10.2004 - 03.2005
- In charge of setting up local policies
- Issuance and follow-up of premiums
- Issuance of certificates for local policies
- Consolidation of information with the producing office
- Internal reporting
- Import - Servicing office - International Department
Liability policy handler
ROYAL & SUNALLIANCE
Paris
12.2003 - 10.2004
- Responsible for the management of International Programs via a Master policy
- Issuance of premiums
- Internal reporting
- Export - Producing office
Jurist
PROTEXIA COURTAGE (AGF/Allianz subsidiary)
Paris
04.2002 - 09.2003
- In charge of managing claims under the Badinter law and in common law
- Defense and Recourse
- Correspondence with the insured and the opposing 3rd parties
- Legal Protection Department
Liability policy handler
AXA CORPORATE SOLUTIONS ASSURANCE
Paris
09.2001 - 02.2002
- In charge of managing international export programs
- Policy Management
- Liability Department- Master Programs/Export
Formation
Baccalauréat - Literary series with the option « Reinforced Mathematics»
Lycée Henri BECQUEREL
Nangis 09.1998 - 06.1999
Internal training - reinsurance
XL Re
04.2006 - 05.2006
BTS - Assurances
Ecole Jean Lurçat
Paris 09.1999 - 06.2001
Compétences
Organizational skills
Team management and leadership
Client relationship management
Adaptability
Prioritization skills
Data analysis
Proactive mindset and sense of responsibility
Autonomy
Informations complémentaires
- Boxing practice
- Gym workouts and various other sports
- Interest in psychological and cultural analysis
Tools
- Word
- Excel
- Outlook
- Genius
Languages
Français
Langue maternelle
English
Courant
A1
Spanish
Notions
A1
Chronologie
Multinational Team Manager
Allianz Commercial (AGCS)
03.2023 - Actuel
Manager Operations FOS & Master Programs - Middle Office
AXAXL
08.2019 - 02.2023
Underwriting assistant
AXA CORPORATE SOLUTIONS
08.2014 - 08.2019
Account manager
MARSH S.A.
03.2010 - 08.2014
Reinsurance account manager
XL Re Europe Limited
09.2006 - 10.2009
Underwriter
MACSF
06.2006 - 08.2006
Internal training - reinsurance
XL Re
04.2006 - 05.2006
Incoming Underwriting assistant (Liab./ Fleet/Property)
AIG EUROPE France
04.2005 - 06.2005
Property & Casualty incoming Underwriter
ROYAL & SUNALLIANCE
10.2004 - 03.2005
Liability policy handler
ROYAL & SUNALLIANCE
12.2003 - 10.2004
Jurist
PROTEXIA COURTAGE (AGF/Allianz subsidiary)
04.2002 - 09.2003
Liability policy handler
AXA CORPORATE SOLUTIONS ASSURANCE
09.2001 - 02.2002
BTS - Assurances
Ecole Jean Lurçat
09.1999 - 06.2001
Baccalauréat - Literary series with the option « Reinforced Mathematics»
Lycée Henri BECQUEREL
09.1998 - 06.1999