MARC MICHAUT
Paris
Summary
Results-driven professional with 22 years of extensive experience in Human Resources, Hospitality Management, and Operations Leadership across aviation, resorts, and cruise line industries. Proven track record of optimizing recruitment processes, driving continuous financial improvement, and ensuring top-tier customer service. Skilled in managing international teams, implementing innovative strategies to boost revenue, and fostering collaborative work environments. Adept at operational leadership, problem-solving, and delivering service excellence.
Overview
22
22
years of professional experience
1
1
Certification
2
2
Languages
Work History
Food and Beverage Aviation Operations Manager
Etihad Airways
11.2009 - 07.2022
- Led global recruitment efforts, collaborating with managers to devise tailored hiring solutions resulting in a 25% increase in top-tier talent acquisition, while reducing turnover by 15% through strategic assessments and efficient management of applicant tracking systems, thereby also reducing recruitment cycle time by 20%
- Fostered a collaborative work environment, driving teams to achieve goals and maintain excellence
- Maintained premium service standards, resulting in a 30% increase in in-flight dining revenue
- Achieved a 20% reduction in service response time, enhancing overall customer satisfaction
- Ensured compliance with aviation safety standards, improving customer service and operational efficiency
- Managed premium cabin across aircraft types, ensuring exceptional service and passenger satisfaction
- Oversaw premium cabin services, maintaining high standards and offering personalized experiences
- Led duty-free operations, consistently doubling revenue targets yearly through targeted outreach and strategic planning.
Restaurant Director
Club Med
05.2007 - 09.2009
- Implemented revenue-boosting strategies, resulting in a 20% increase in restaurant revenue
- Managed diverse teams across three distinct restaurant types, totaling over 40 employees, catering to approximately 700 guests daily
- Cultivated strong supplier relationships, reducing procurement costs by 10%
- Revitalized wine lists, leading to a 15% increase in wine sales and profitability
- Managed customer complaints with professionalism, achieving a 25% improvement in guest satisfaction ratings
- Conducted financial analysis, identifying cost-saving opportunities and increasing profit margins by 10%.
Bar Manager Junior
Royal Caribbean Cruise Line
03.2006 - 04.2007
- Managed bar operations, achieving a 20% increase in customer satisfaction
- Implemented strategic initiatives, resulting in a 15% increase in profitability and customer loyalty, while consistently surpassing our monthly revenue target of $800,000 by 10%
- Oversaw inventory management and quality assurance processes, maintaining high standards of product quality
- Provided comprehensive staff training for service excellence and sales maximization, leading to a 25% increase in beverage revenue
- Managed operations for 14 bars, overseeing an international team of 100 employees.
Controller and Purchasing Assistant Manager
Club Med
09.2005 - 02.2006
Bar Manager
Club Med
06.2004 - 08.2005
Wine & Beverage Manager Junior
Disney Cruise Line
01.2004 - 04.2004
Bar Manager
Club Med
07.2002 - 11.2003
Assistant Bar Manager
Club Med
07.2000 - 06.2002
Education
Catering & Hospitality Management -
Skills
- Recruitment Management
- System Administration
- Customer Satisfaction
- Performance Enhancement
- Service Excellence
- Operational Leadership
- Team Management
- Financial Oversight
- Problem-solving
- Analytical abilities
Certification
- EASA Cabin Crew Attestation (EU)
- GCAA Cabin Crew Member (UAE)
- STCW (Standards of Training, Certification and Watchkeeping for Seafarers)
- Recruitment Management
- Hotel Service Management
- Sales Force Technician
- National Air Force Service
Languages
FRENCH
ENGLISH
Timeline
Food and Beverage Aviation Operations Manager
Etihad Airways
11.2009 - 07.2022
Restaurant Director
Club Med
05.2007 - 09.2009
Bar Manager Junior
Royal Caribbean Cruise Line
03.2006 - 04.2007
Controller and Purchasing Assistant Manager
Club Med
09.2005 - 02.2006
Bar Manager
Club Med
06.2004 - 08.2005
Wine & Beverage Manager Junior
Disney Cruise Line
01.2004 - 04.2004
Bar Manager
Club Med
07.2002 - 11.2003
Assistant Bar Manager
Club Med
07.2000 - 06.2002
Catering & Hospitality Management -
Interests
Photography
Travel
Oenology
Team Activity
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