Maraud Ford
Atlanta
Summary
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Realtor
Realty Connect USA
08.2023 - Current
- Operating as a Remote-Referral Agent, ensuring seamless real estate transactions and client satisfaction internationally
- Proven track record in real estate sales estimating over 2 million
- Works collaboratively in a client-focused, team-oriented environment to avail optimal outcome
- Proficient in utilizing data analytics tools and techniques to assess market trends, evaluate property values, and develop strategic plans for clients
- Strong leadership and communication skills, adept at collaborating with cross-functional teams to optimize workforce results through data-driven insights
ATOC Controller
USAF Contractor
06.2023 - 01.2024
- Managed all aspects of Air Terminal Operations Control (ATOC) with a focus on data recording, IT support, and compliance with Air Force regulations
- Operated ramp controllers, Cape forecasting, load planning, data analytics records, IT, and presented complex data and trends in an easy-to-understand format.
- Ensured that all documentation associated with the Air Terminal Ground Handling scope is forwarded to the appropriate agencies for proper accounting.
- Reconciled all air terminal reports, gathered and recorded information in accordance with Air Force Instruction (AFI) 24-605
Concierge/ Asst Property Mgr
First Service Residential
06.2017 - 01.2022
- Supervised concierge staff and coordinated front office operations, emphasizing customer service excellence and security protocols
- Updated front desk manual
- Arrange monthly team schedules
- Analyze business needs to develop and implement solutions that leverage systems and processes
- Kept track of activity logs, incident reports for the Manager's review
- Assisted in investigations, tape/log reviews for any unusual incidents
- Monitors and controls Electronic Security Control Systems & safety procedures and maintained a safe work environment
- Worked closely with the Property Manager and Front Desk Coordinator to fill open shifts when needed
- Demonstrated excellent customer service, communication and time management skills & greeted/ directed residents, guests and invitees
- Resolved and followed-up on all complaints/issues
- Achieved highest award for team training and led First Services -SouthEast region in raises for the team
Property Staffing Coordinating Mgr.
Staffing Mgt Prof. LLC.
07.2013 - 06.2017
- Managed HR recruitment, training, and staffing coordination for multi-family properties, ensuring operational efficiency and tenant satisfaction
- Conducted detailed analyses of client portfolios and developed actionable recommendations to maximize the return on investment.
- Prepared comprehensive financial projections for proposed projects utilizing advanced forecasting models.
- Performed data mining operations using various software tools to identify patterns in customer behavior.
- Created reports summarizing key metrics such as customer service performance, sales results, and market share growth.
Education
Master of Science - Corporate/ Environmental Sustainability
06.2018
Bachelor of Arts - Business Administration
06.2011
Skills
- Business process improvement
- Business solutions development
- Market research
- Quality assurance
Certification
- LinkedIn PMI, SCRUM Cert., 2024
- Real Estate License, Georgia, Lic # 330222, 2010-Present
Timeline
Licensed Realtor - Realty Connect USA
08.2023 - Current
ATOC Controller - USAF Contractor
06.2023 - 01.2024
Concierge/ Asst Property Mgr - First Service Residential
06.2017 - 01.2022
Property Staffing Coordinating Mgr. - Staffing Mgt Prof. LLC.
07.2013 - 06.2017
- LinkedIn PMI, SCRUM Cert., 2024
- Real Estate License, Georgia, Lic # 330222, 2010-Present
New England College - Master of Science, Corporate/ Environmental Sustainability
American Intercontinental University - Bachelor of Arts, Business Administration
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