Hubspot
Manuel Humber
Customer Service Representative
Montreal
Summary
Attentive Customer Service Representative with +5 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Head Waiter
Maui Poke
Montreal
04.2022 - 06.2023
- Addressed any customer complaints or concerns professionally and efficiently
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured correct preparation of all ordered items, including special dietary requests
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported needs of 3- person wait staff who attended to specific needs of countless customers daily
Receptionist
Econofitness
Montreal
08.2021 - 03.2022
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Ensured guest safety by monitoring visitor access through sign-in procedures
- Trained new employees on receptionist duties ensuring familiarity with company policies and procedures.
- Handled over 20 calls efficiently and professionally per shift.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Barista
La Brulerie Urbaine
Montreal
05.2021 - 07.2021
- Helped support team goals by assisting with cleaning tasks, customer needs, and supply replenishment
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created warm and welcoming atmosphere by promptly greeting customers and addressing needs
- Utilized time management skills to multitask efficiently during busy periods without sacrificing quality or customer service.
Cashier Supervisor
Bulk Barn
Montreal
09.2019 - 04.2021
- Ensured compliance with corporate guidelines, taking responsibility for accurate completion of required paperwork such as timecards and incident reports.
- Reviewed and updated company policies in response to evolving public health guidelines.
- Collaborated closely with other department supervisors in cross-training initiatives designed to enhance overall store flexibility during busy periods.
Education
DEC - Commerce
John Abbott College
Montreal, Canada 09.2017 - 06.2019
Skills
Interpersonal Skillsundefined
Additional Information
With six months of immersive travel throughout South Asia, the candidate cultivated a deep respect for diverse cultures and communities, refining adaptability and interpersonal skills along the way. This experience facilitated the development of strong relationships and the ability to seamlessly integrate into any social setting, making them adept at fostering positive customer interactions and providing exceptional service.
Software
Slack
Office365
Timeline
Head Waiter
Maui Poke
04.2022 - 06.2023
Receptionist
Econofitness
08.2021 - 03.2022
Barista
La Brulerie Urbaine
05.2021 - 07.2021
Cashier Supervisor
Bulk Barn
09.2019 - 04.2021
DEC - Commerce
John Abbott College
09.2017 - 06.2019
Similar Profiles
Manuel HumberManuel Humber
Line Cook/Waiter at Maui PokeLine Cook/Waiter at Maui Poke
Ty OrtegonTy Ortegon
Cashier/Birthday Party Host at Maui Maui Kids Play IslandCashier/Birthday Party Host at Maui Maui Kids Play Island
Vladimir BarneveldVladimir Barneveld
General Manager at Poke Poke Sushi UnrolledGeneral Manager at Poke Poke Sushi Unrolled