Manon Batrel

- Managing B2B SaaS portfolios and complex client accounts.

- Driving SaaS lifecycle ownership, adoption, value realisation and long term retention.

- Leading commercial discussion on renewals, expansions and pricing.

- Coordinating with cross-functional teams (sales, technical, support) to deliver SaaS value.

- Selling and advising on unified communication hardware ( business phones, headsets, cabling…)

- Integrating communication equipment into B2B SaaS and connectivity solutions.

Built and processed financing files, including loan buybacks and credit approvals, ensuring accuracy and compliance.

- Sold financial products (insurance, saving accounts, ISAs), tailoring solutions to client needs and driving adoption.

- Monitored accounts, enforcing payment rules, overdraft limits and ensuring operational risk management.

- Managed a portfolio of clients, handling 60+ daily interactions to resolve request, provide advice, and maintain satisfaction.

• Maintained necessary documentation to record class activities, student progress and payments processing.
• Utilised different styles of teaching to accommodate students of differing abilities.
• Administrative Tasks - Accountancy - Marketing/Promotion - Business development/Market infiltration.
• Customer service/relationship/retention.

All Children related duties, (tidy-up, cooking, homework, language..etc).

• Assisted managers in compiling and organising materials for meetings.
• Received, sorted and distributed incoming mail.
• Typed and proofread documents produced by other staff members.
• Acted as main contact for internal and external clients.
• Made travel arrangements and booked accommodation for staff members.
• Kept and maintained accurate filing system for preservation of office information.
• Monitored and updated budget and account records.