Vue d'ensemble
Expérience
Formation
Compétences
Informations complémentaires
Langues
Chronologie
Bonjour, je m'appelle

Mandana Bakhtyari

Bruxelles
Mandana Bakhtyari

Vue d'ensemble

7
years of professional experience
3
years of post-secondary education

Expérience

WEEE Forum
Bruxelles

Office and Logistics Manager
06.2022 - Actuel

Aperçu du poste

  • Managed administrative and financial operations, including invoices, expense notes, reimbursements, and coordination with accountants.
  • Coordinated logistics for international events, meetings, and business travel (flights, accommodation, venues, catering).
  • Oversaw membership management, ensuring accurate invoicing, payments, and follow-up with member organisations.
  • Provided day-to-day operational support to the Director General and team, including scheduling, reporting, and documentation.
  • Streamlined internal processes and implemented efficient administrative workflows.
  • Acted as primary contact point for members and external partners, ensuring clear communication and reliable support.
  • Built strong relationships with suppliers and service providers, ensuring cost-effective and high-quality services

Photomaton
Bruxelles

Marketing & Community Manager
08.2021 - 06.2022

Aperçu du poste

  • Designed and implemented marketing campaigns to promote new products and services across Belgium.
  • Managed brand communication on social media and digital channels, increasing visibility and customer engagement.
  • Coordinated B2B and B2C promotional activities, including partnerships, in-store campaigns, and local activations.
  • Oversaw content creation (visuals, copywriting, promotional materials) aligned with brand identity.
  • Conducted market research and competitive analysis to support business development and identify growth opportunities.
  • Developed and nurtured relationships with partners and stakeholders, ensuring successful campaign execution.
  • Monitored campaign performance and prepared reports with KPIs and recommendations to management.

Photomaton
Bruxelles

Sales Representative & Office Management
08.2019 - 08.2021

Aperçu du poste

  • Managed daily office operations, administrative tasks, and correspondence.
  • Assisted the Director with scheduling, reporting, and coordination of strategic projects.
  • Handled invoicing, billing, and basic financial follow-up for the company.
  • Acted as primary contact for clients, providing information, processing orders, and ensuring smooth after-sales service.
  • Conducted field visits to prospect new clients, expand the customer base, and strengthen partnerships.
  • Supported the sales team with CRM updates, reporting, and preparation of presentations.
  • Coordinated with suppliers and service providers to ensure operational efficiency.

Sewan
Bruxelles

Customer Service
09.2018 - 08.2019

Aperçu du poste

  • Provided first-line support to clients (phone and email), handling service activation, billing requests, and technical troubleshooting.
  • Ensured customer satisfaction by following up on complex cases and coordinating with technical teams.
  • Managed daily office operations, including administrative support, scheduling, and internal coordination.
  • Assisted with invoicing, contract management, and reporting to ensure smooth business processes.
  • Acted as point of contact between clients, suppliers, and management, contributing to efficient communication and workflow.

Photomaton
Bruxelles

Marketing Assistant
08.2015 - 04.2017

Aperçu du poste

  • Supported the planning and execution of marketing campaigns to promote Photomaton services in Belgium.
  • Assisted in the creation of promotional materials (brochures, flyers, point-of-sale displays).
  • Coordinated with external partners and suppliers for advertising and branding initiatives.
  • Conducted market research and monitored competitors to support sales strategy.
  • Helped organise events and product launches to increase visibility.
  • Provided administrative support to the marketing team, including reporting and budget follow-up.

Formation

IHECS
Bruxelles

Master 2 from Communication Appliquée Spécialisée - Publicité
09.2011 - 06.2014

Aperçu de l'université

Compétences

  • Office management & administration
  • Sales & customer relationship management
  • Invoicing, billing & basic accounting
  • Customer service & problem-solving
  • Marketing support & event coordination
  • CRM & MS Office Suite

Informations complémentaires

Informations complémentaires
  • Cycling and sustainable mobility
  • Event organisation and community building
  • Design and visual identity
  • Travel and cultural exchange

Langues

French
Langue maternelle
Nederlandais
Expérimenté (C2)
English
Bilingue

Chronologie

Office and Logistics Manager
WEEE Forum
06.2022 - Actuel
Marketing & Community Manager
Photomaton
08.2021 - 06.2022
Sales Representative & Office Management
Photomaton
08.2019 - 08.2021
Customer Service
Sewan
09.2018 - 08.2019
Marketing Assistant
Photomaton
08.2015 - 04.2017
IHECS
Master 2 from Communication Appliquée Spécialisée - Publicité
09.2011 - 06.2014

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Mandana Bakhtyari