Bonjour, je m'appelle
Mandana Bakhtyari
Bruxelles
Vue d'ensemble
7
years of professional experience
3
years of post-secondary education
Expérience
WEEE ForumBruxelles
Office and Logistics Manager
2022.06 - Actuel
Aperçu du poste
- Managed administrative and financial operations, including invoices, expense notes, reimbursements, and coordination with accountants.
- Coordinated logistics for international events, meetings, and business travel (flights, accommodation, venues, catering).
- Oversaw membership management, ensuring accurate invoicing, payments, and follow-up with member organisations.
- Provided day-to-day operational support to the Director General and team, including scheduling, reporting, and documentation.
- Streamlined internal processes and implemented efficient administrative workflows.
- Acted as primary contact point for members and external partners, ensuring clear communication and reliable support.
- Built strong relationships with suppliers and service providers, ensuring cost-effective and high-quality services
PhotomatonBruxelles
Marketing & Community Manager
2021.08 - 2022.06 (10 education.months_Label)
Aperçu du poste
- Designed and implemented marketing campaigns to promote new products and services across Belgium.
- Managed brand communication on social media and digital channels, increasing visibility and customer engagement.
- Coordinated B2B and B2C promotional activities, including partnerships, in-store campaigns, and local activations.
- Oversaw content creation (visuals, copywriting, promotional materials) aligned with brand identity.
- Conducted market research and competitive analysis to support business development and identify growth opportunities.
- Developed and nurtured relationships with partners and stakeholders, ensuring successful campaign execution.
- Monitored campaign performance and prepared reports with KPIs and recommendations to management.
PhotomatonBruxelles
Sales Representative & Office Management
2019.08 - 2021.08 (2 education.years_Label)
Aperçu du poste
- Managed daily office operations, administrative tasks, and correspondence.
- Assisted the Director with scheduling, reporting, and coordination of strategic projects.
- Handled invoicing, billing, and basic financial follow-up for the company.
- Acted as primary contact for clients, providing information, processing orders, and ensuring smooth after-sales service.
- Conducted field visits to prospect new clients, expand the customer base, and strengthen partnerships.
- Supported the sales team with CRM updates, reporting, and preparation of presentations.
- Coordinated with suppliers and service providers to ensure operational efficiency.
SewanBruxelles
Customer Service
2018.09 - 2019.08 (11 education.months_Label)
Aperçu du poste
- Provided first-line support to clients (phone and email), handling service activation, billing requests, and technical troubleshooting.
- Ensured customer satisfaction by following up on complex cases and coordinating with technical teams.
- Managed daily office operations, including administrative support, scheduling, and internal coordination.
- Assisted with invoicing, contract management, and reporting to ensure smooth business processes.
- Acted as point of contact between clients, suppliers, and management, contributing to efficient communication and workflow.
PhotomatonBruxelles
Marketing Assistant
2015.08 - 2017.04 (1 education.year_Label & 8 education.months_Label)
Aperçu du poste
- Supported the planning and execution of marketing campaigns to promote Photomaton services in Belgium.
- Assisted in the creation of promotional materials (brochures, flyers, point-of-sale displays).
- Coordinated with external partners and suppliers for advertising and branding initiatives.
- Conducted market research and monitored competitors to support sales strategy.
- Helped organise events and product launches to increase visibility.
- Provided administrative support to the marketing team, including reporting and budget follow-up.
Formation
IHECSBruxelles
Master 2 from Communication Appliquée Spécialisée - Publicité
2011.09 - 2014.06 (2 education.years_Label & 9 education.months_Label)
Aperçu de l'université
Compétences
- Office management & administration
- Sales & customer relationship management
- Invoicing, billing & basic accounting
- Customer service & problem-solving
- Marketing support & event coordination
- CRM & MS Office Suite
Informations complémentaires
Informations complémentaires
- Cycling and sustainable mobility
- Event organisation and community building
- Design and visual identity
- Travel and cultural exchange
Langues
French
Langue maternelle
Nederlandais
Expérimenté (C2)
English
Bilingue
Chronologie
Office and Logistics Manager
WEEE Forum
2022.06 - Actuel
Marketing & Community Manager
Photomaton
2021.08 - 2022.06 (10 education.months_Label)
Sales Representative & Office Management
Photomaton
2019.08 - 2021.08 (2 education.years_Label)
Customer Service
Sewan
2018.09 - 2019.08 (11 education.months_Label)
Marketing Assistant
Photomaton
2015.08 - 2017.04 (1 education.year_Label & 8 education.months_Label)
IHECS
Master 2 from Communication Appliquée Spécialisée - Publicité
2011.09 - 2014.06 (2 education.years_Label & 9 education.months_Label)