Manar Kamal Jakmour
Riyadh
Summary
Driven Customer Service Supervisor with a proven track record at LEO GEM, enhancing team productivity and customer retention through effective coaching and process improvements. Skilled in problem-solving and team building, adept at developing customer service strategies and leading by example to deliver exceptional support.
Overview
1
1
year of professional experience
Work History
Customer Service Supervisor
LEO GEM
02.2024 - 06.2024
- Created customer support strategies to increase customer retention.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Spearheaded process improvements within the department that led to reduced response times for incoming inquiries.
Call Center Representative
ALMAQHA Group
11.2023 - 01.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Responded to customer calls and emails to answer questions about products and services.
Education
Arabic Dep.
Aleppo University
Syria/ Aleppo08.2014
Skills
- Call Monitoring
- Customer Service
- Problem-Solving
- Time Management
- Customer Relations
- Team Building and Leadership
- Sales Support
Languages
Arabic
Bilingual or Proficient (C2)
English
Elementary (A2)
Timeline
Customer Service Supervisor
LEO GEM
02.2024 - 06.2024
Call Center Representative
ALMAQHA Group
11.2023 - 01.2024
Arabic Dep.
Aleppo University
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