Malek HOCINI

Sector : Facility management & Food / 22,7 Mds €

Budget : 8M €

• Manage severals IT teams (50/60 persons) and providers
• Point of contact for the top management & business owners
• Pilot the partnership with Microsoft

• D365CE is the back office of the "Wando" Mobile app and Portal
• application used in 22 countries,
• > 1500 users, > 60K contacts.
• > 1 million requests,
• Facility management is 30% of the global revenue

Sector : Facility management / Food 22,7 Mds €

Budget 3M€

• Optimise the value of the D365CE applications within Sodexo ecosystem (Customer Service & Field service)
• Point of contact for all stakeholders (business, key users,..)
• Manage an Build Offshore/ Nearshore team (40 persons)
• Challenge editors, internal IT, providers
• Support the Run Team in 3 regions (Noram, Emea, Apac)

Sector : Construction / Real estate 2,5 Mds €

• Expertise on CRM topics, Microsoft D365 CE, Field Service, Power Platform
• Organization of workshops and meetings, monitoring of tests and recipes
• Challenge providers and key users

Sector : Digital Marketing

• Writing of presentations and specifications
• Search for partners
• Recruitment of a technical team (IA, Machine learning, web developer)

Sector : Software Engineering Company / 3,2 Mds €

• Manage the French team CRM and Digital (20 persons)
• Manage the Microsoft partnership on Retail and Field Service
• Team go to market and R&D for retail activities in France

Sector : Software Engineering Company / Turn Over 200M€

• Project management (12 persons)
• Analysis, writing of functional design document for CRM deployment
• Pre sales activities
• Number of projects: 7 / Customers: 25

Sector : Audit, consulting for Software engineering companies and final customers

• Preparation of training materials & train (in partnership with Microsoft)
• Prepare Workshops, write functional specifications
• Implementation, configuration and customization of CRM Dynamics
• UAT Acceptance and tests

Sector: Consulting, design & print

• Project management on behalf of large groups and administrations
• Working on different projects implementation steps: mobilization, frame, design, development, delivery, monitoring
• Implementation of internal CRM, marketing strategies, preparation of annual marketing plans

Sector: Consulting, design & print

• Negotiation and customer sales tracking and resellers in France, Belgium, Middle East
• Sourcing in Europe (Sweden, Netherland, UK, Austria, Spain, ...)
• Customers: Air France KLM, UGC, Canal+, PMU, JC Decaux, Mairie de Paris, Ministères, Conseil Régional d’IDF, etc.

Sector: Communication agency

• Project management and management of design studio (5 people)
• Collect customer needs, writing business proposals, technical and schedules
• Sale of services, trading and commercial monitoring (UK, France), responses to tenders
• Customers: Dexia, PSG, ADP, Eurostar, Comité Régional du Tourisme IDF, Laboratoire Allerbio, British Airways

Sector: Web Agency

• Analysis, collection and formalization of customers and prospects needs, POC deliveries
• Prospecting, customer service and writing business proposals and responses to tenders
• Design and launch of a packaged service offering, study the competition, marketing intelligence