Microsoft Office
Malak Assaf
Advertising And Marketing Communication
Beirut
Summary
Recent graduate in Advertising and Marketing Communication with a passion for creative storytelling, strategic messaging, and brand development. Strong skills in market research, digital media, and campaign planning. Eager to leverage academic knowledge and practical experience to contribute effectively in the dynamic field of advertising and marketing.
Overview
2
2
years of professional experience
Work History
Call Center Agent
SmartSource(WFP Project)
2023.10 - Current
- Enhanced call center efficiency by effectively managing high call volumes and multitasking in a fast-paced environment.
- Verified accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
Operations Executive
FastTracks360
2023.07 - 2023.10
- Defined strategic goals to drive resource allocation, capability requirements and budgeting activities.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
Team Leader, Logistics
WRAPS & RIBBON
2022.05 - 2023.07
- Analyzed data trends to forecast demand accurately, allowing for adjustments in resource allocation as needed.
- Monitored performance of logistics operations to identify areas for improvement.
- Identified opportunities for inventory reductions.
- Analyzed customer requirements and provided customized logistics solutions.
- Managed a diverse team, ensuring clear communication and collaboration for successful project completion.
- Coordinated transportation schedules to ensure timely deliveries while minimizing costs related to fuel consumption and vehicle maintenance.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Education
Bachelor of Advertising And Marketing -
Lebanese University
Beirut 2001.05 -
Skills
Multitasking
Route Management
Digital Photography
Advertising Strategies
Media Planning
Software
Photoshop
Illustrator
Timeline
Call Center Agent
SmartSource(WFP Project)
2023.10 - Current
Operations Executive
FastTracks360
2023.07 - 2023.10
Team Leader, Logistics
WRAPS & RIBBON
2022.05 - 2023.07
Bachelor of Advertising And Marketing -
Lebanese University
2001.05 -