Maksims Krilovs
Riga
Summary
Hardworking employee enthusiastic about learning Sales and Customer Service field inside and out. Fluent in Swedish and English. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Open for re-location opportunities.
Overview
6
6
years of professional experience
Work History
Customer Relations Manager
Antirusa.lv
01.2024 - 01.2025
- Oversaw resolution of complex customer issues, ensuring alignment with company policies and standards
- Provided assistance to small business clients by coordinating service contacts and resolving issues, closing an average of 4-5 cases per day
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Accountant Assistant
SVS entreprenad AB
01.2023 - 01.2024
- Assisted in preparing monthly financial statements and reports for management review
- Supported audit preparation efforts by compiling relevant documents and addressing auditor inquiries promptly
- Assisted in preparation of variance analysis reports, providing valuable insights into financial performance
Sales Assistant
BBaranov Food AB
01.2021 - 2022
- Assisted customers and provided product information in Swedish
- Engaged customers to understand needs and enhance product selection
- Resolved customer inquiries and complaints effectively to maintain satisfaction
Waiter
SKANSHOLMEN FRITID AB
01.2019 - 2021
- Served guests and handled customer orders in Swedish and English.
- Ensured a high standard of customer service and communication in a fast-paced environment.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
Education
Riga Secondary School Nr. 96
Latvia01.2018
Soldalaskolan
Südertále, Sweden01.2023
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Stülhamraskolan
Südertále, Sweden01.2020
Skills
- Excellent communication and customer service skills
- Responsible, punctual and result oriented
- Stress tolerance and teamwork abilities
- Quick learner with a desire for professional growth
- Extensive knowledge of PC programs and MS Office tools
- Familiar with CRM systems and online communication tools
Skills and interests
Russian – Native
Swedish – Fluent
English – Fluent
Timeline
Customer Relations Manager
Antirusa.lv
01.2024 - 01.2025
Accountant Assistant
SVS entreprenad AB
01.2023 - 01.2024
Sales Assistant
BBaranov Food AB
01.2021 - 2022
Waiter
SKANSHOLMEN FRITID AB
01.2019 - 2021
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Stülhamraskolan
Riga Secondary School Nr. 96
Soldalaskolan
Skills and interests
Football and basketball, Martial arts, The gaming industry, Active lifestyle, Traveling
Personal Information
Date of Birth: 11 December 2006
Interests & Hobbies
- Football and basketball
- Martial arts
- The gaming industry
- Active lifestyle
- Traveling