Hi, I’m
Ma. Irene Liberty Agulay
55 Avenue De Cannes
Summary
With a proven track record at M/Y Triple Fun and Medy Roc Mansion, I excel in enhancing guest satisfaction through exceptional hospitality and leadership. Skilled in inventory management and interior maintenance, I've significantly increased operational efficiency. My ability to mentor and foster team growth while maintaining high cleanliness standards showcases my comprehensive skill set in luxury service environments.
Overview
23
years of professional experience
Work History
M/Y Triple Fun, 37 M Private Yacht, Sanlorenzo
Chief Stewardess
03.2015 - Current
Job overview
- Conducted regular inspections of all areas onboard from housekeeping , laundry & service to maintain cleanliness standards at all times.
- Increased efficiency by creating protocol and implementing standard operating procedures for the interior team.
- Collaborated with the chef regarding meal plans for owners & guests dietary requirements.
- Provisioning & making sure there's enough organic supplies & kosher meat for the boat trip.
- Mentored & evaluated crew performance regularly especially the junior crew members in providing constructive feedback for continuous improvement so that everyone is happy and wears their smile.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
- Involved in recruiting new members based on specific skills required onboard.
- Implemented effective communication strategies among departments to ensure smooth daily operations.
Medy Roc Mansion , Cap D’Antibes
Housekeeper
06.2013 - 03.2015
Job overview
- Detailed cleaning inside the mansion and other villas in the property.
- Stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with the gouvernante in terms of stocks and housekeeping protocol to maintain efficient and effective operations.
- Streamlined laundry operations, sorting and treating items according to fabric care specifications.
M/Y Triple Fun ,32 M Private Yacht, Sanlorenzo
Chief Stewardess
03.2012 - 09.2012
Job overview
- Increased efficiency by creating and implementing standard operating procedures for the interior team.
- Provisioning and cooking for the crew until the chef joins for the boat trip.
- Managed inventory control for all on-board supplies, ensuring seamless operations throughout the yacht.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs.
M/Y Triple Fun, 29 M Private Yacht, Mangusta
Sole Stewardess , Seasonal
03.2008 - 09.2011
Job overview
- Enhanced the family experience by providing exceptional service and attending to individual needs especially the triplets.
- Provisioning and cooking for the crew, also preparing light lunches for the owners.
- Maintained a detailed cleaning in all cabins including the galley.
- Laundry/Ironing
M/Y Suli-Suli, 20 M Charter Yacht, Sunseeker
Sole Stewardess
03.2006 - 05.2006
Job overview
- Enhanced guests experience by providing exceptional service & attending to individual needs
- Providing lunches on day to day basis charter
- Provisioning
- Assisted with lines and fenders on deck
M/Y Awesome , 40 M Private Yacht, Mangusta
1st Stewardess
04.2002 - 01.2006
Job overview
- Enhanced owners & guests experience by providing exceptional customer service and attending to individual needs.
- Assisted the chief stewardess in terms of food service, floral arrangement and wine handling.
- Maintained a clean and organized cabin, creating a welcoming atmosphere for guests.
- Table setting and decorations
- Linens & Laundry
Education
University of San CarlosCebu City, Philippnes
Bachelor of Business Administration And Management
01-2000
Skills
- Exceptional leadership
- Excellent hospitality skills
- Floral arrangement
- Interior detailing /operation
- Silver service expertise
- Laundry management
- Personal shopping
- Inventory management
- Interior maintenance
- Food and beverage service
Languages
English
French
Intermediate (B1)
Timeline
Chief Stewardess
M/Y Triple Fun, 37 M Private Yacht, Sanlorenzo
03.2015 - Current
Housekeeper
Medy Roc Mansion , Cap D’Antibes
06.2013 - 03.2015
Chief Stewardess
M/Y Triple Fun ,32 M Private Yacht, Sanlorenzo
03.2012 - 09.2012
Sole Stewardess , Seasonal
M/Y Triple Fun, 29 M Private Yacht, Mangusta
03.2008 - 09.2011
Sole Stewardess
M/Y Suli-Suli, 20 M Charter Yacht, Sunseeker
03.2006 - 05.2006
1st Stewardess
M/Y Awesome , 40 M Private Yacht, Mangusta
04.2002 - 01.2006
University of San Carlos
Bachelor of Business Administration And Management
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